Customer Service Support Specialist

SHENIQUE CARPENTER

carpentersheniquestyahoo.com 662-***-**** Greenville, MS 38701

Summary

Authorized to work in the US for any employer

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations.

Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through

acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills

© Typing (5 years) © Customer Comphint Resolution

© Food Service @ Information Updates

© Food Preparation @ Inbound Customer Service

© Food Safety © Credit card payment processing

© Microsoft Office expertise

© Cleaning Experience © Retail sales customer service

© Billing Inquiries © Inbound and Outbound Calling

Experience

ADT Remote, Ms © Delivered fast, friendly and knowled geable service for routine questions

Customer Service Agent and service complaints.

01/2020 - 12/2022 © Utilized active listening and communication skills to address customer

inquiries and escalate issues to supervisor.

@ Metor exceeded call speed, accuracy and volume benchmarks on

consistent basis.

© Managed high-volume of inbound and outbound customer calls.

© Reviewed files, records and other obtained documents to respond to

customer requests.

© Investigated and solved routine and complex customer issues to earn

repeat business.

ERC © Assisted customers with a warm and professional attitude

CSR - Customer Service Representative

12/2021 - 01/2022

Subway Restaurant

Sandwich Artist/ Cashier

04/2012 - 11/2019

Weed and Seed Program Greenville, MS

Youth Volunteer Coordinator

02/2010 - 08/2010

Florida Street Daycare Greenville, MS

Child Care Worker

01/2010 - 05/2010

Education and Training

Strayer University Washington, DC

Bachelor of Science in Criminal Justice

12/2021

© Assisted customers with questions

© Interacted with customers through live chat

© Handled billing issues and order inquiries.

© Supported children’s activities by answering questions, explaining

instructions and helping individuals complete tasks.

© Developed professional relationships with youth, co-workers and fellow

volunteers.

© Communicated with staff and other volunteers to coordinate services and

ad dress concerns.

© Set up and cleaned up after activities.

© Supervised, directed and monitored safety of youth between ages 5 to 7.

Greenville Weston High School Greenville, MS

High School Diploma

05/2010

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