Software Development Program Manager
Resume:
Mukthi Bonala
******.******@*****.***
Summary:
• I have 12+ years’ experience in IT industry working extensively on TEST/Quality, Software Development and Product development.
• Extensively worked on web application, device app, API and device testing across services, telecom, and health insurance domains.
• I am quite passionate about Quality and have worked on Test - Strategy, Planning, Execution, Test Automation, Framework Design, Scripting tools, Acceptance Testing with a strong focus on end user perspective.
• Knowledge of automation and monitoring solutions for components using C#.Net, MVC, Worked on JavaScript, HTML, CSS, SQL, POSTMAN
• Good at understanding and analyzing stake holder requirements, creating specifications, driving test schedules, code reviews and ensuring test coverage.
• I have worked extensively in agile development environments and am an ardent follower of agile and lean software development practices with focus on shorter release cycles and frequent feedback loops.
• In addition to the Test roles, I have worked as Test Lead, Technical Program Manager and Release and Change Manager Roles that helped me provide a holistic overview of the Software Development Life Cycle.
• I am a team player with a strong penchant to enhance and apply my skills both technical and interpersonal to achieve professional growth while being resourceful and innovative and I am seeking teams that are highly motivated with a focused approach towards customers and the quality of the product to be delivered.
Work Experience:
Quality Analyst - Client: T-Mobile (Jun 2021 – Jan 2025)- T-Mobile Visual Voicemail app (VVM) for Android allows you to listen to and view messages in any order, on your phone
• Conducted web application testing, device app testing, and end-to-end testing for Visual Voicemail, Scam Shield and C-digits applications within the T-Mobile suite of apps.
• Extensive backend testing and API testing with the help of POSTMAN Collections and ADB logs.
• Collaborated closely with development and product teams to ensure seamless integration and delivery of high-quality features
• Contributed to product enhancements by designing and implementing comprehensive testing scenarios, ensuring improved functionality and user satisfaction.
• Performed mobile app testing on a wide range of Android devices, ensuring compatibility, accessibility and optimal performance across multiple platforms.
• Performed requirement analysis to identify testing needs and define comprehensive test plans.
• Managed issue triage, ensuring prompt resolution of defects and maintaining project timelines.
• Contributed to improving the app’s review ratings by ensuring high-quality releases and addressing customer feedback effectively.
• Taken on the responsibility of a team leader by managing and distributing work among team members, offloading tasks for the SME, and owning all leadership responsibilities to ensure smooth project execution.
SDET at Tech-Mahindra - Client: Microsoft (Jan 2011 – Aug 2015) Microsoft Get Support:
Microsoft Help and Support provides support for Microsoft products. Find solutions for top issues, error messages or get support from a professional. Get Support has a number of workflows created and published
.Different support site uses different workflows so that the user can have options to create Online Requests, Chat or Call to the respective support systems.
• I owned end to end testing of different kinds of Workflows and activities used in the workflows. My responsibilities include:
• Writing Test plans, identifying Test scenarios and Test Cases, Test pass execution.
• Prepares Test estimates
• Writing functional test automation for the activities using C# in VS.
• Working closely with PM and DEV to understand the functional requirements and translate them into test scenarios
• Performing End-End functional testing, Integration testing, Accessibility, Localization testing, Supportability testing.
• Interaction with external teams for Integration testing and being a point of contact for external teams.
• Have managed shanghai team and responsible for giving KTs and make the team comfortable.
• Taking the ownership of any critical issue for trouble shooting.
• Responsible for Test Sign Off for the releases.
SDET – Client - Premera Blue Cross (Aug 2010 – Dec 2010) - This is a functional testing project with lots of complex scenarios which includes creation of members and various claims in Facets. SDET – Client - Microsoft (October 2008 – October 2009) - The PQ&O team is focused on providing Microsoft Customers with excellent self-help solutions and online support services. Senior Software Engineer at Accenture Services Pvt Ltd (Jul 2004 – May 2007) - Collaborated with clients, peers, and solution managers to analyze, design, and implement Change Requests (CRs), estimating efforts, coding in C#, conducting testing, and managing bug tracking through the SIR Tool. Education:
Master of Computer Applications (1999- 2002) from Osmania University, Hyderabad India
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