Customer Service A Team

De'Monica Bowles

**************@*****.*** 702-***-**** Las Vegas, NV 89119

OVERVIEW

Versatile retail professional with 8 years of experience in cash handling, sales, and customer service within the gaming and retail industries. Proven ability to manage transactions accurately and maintain compliance with regulations, including Title 31. Skilled in team collaboration and proficient in Microsoft Office applications. Demonstrated commitment to delivering exceptional service and fostering a positive shopping environment. EDUCATION

University of Phoenix

June 2004 - September 2009 Bachelors, Bachelor's of Science degree in Human Services WORK EXPERIENCE

Cashier Marathon Staffing

August 2024 - Present • Las Vegas, NV

• Handle cash transactions accurately and efficiently

• Provide excellent customer service

• Maintain a clean and organized work environment

• Operate cash register and handle returns/exchanges

• Assist customers with locating products

• Work effectively as part of a team

• Follow company policies and procedures

• Ability to multitask and prioritize tasks

• Strong attention to detail

• Previous cashier experience

Cashier Circa Resort

April 2023 - May 2024 • Las Vegas, NV

• Provide exceptional customer service

• Handle cash transactions accurately

• Maintain a clean and organized work area

• Assist customers with any inquiries

• Follow company policies and procedures

• Work efficiently in a fast-paced environment

• Ability to work well in a team

• Strong communication skills

• Basic math skills

• Flexible schedule availability

Sales Clerk/Cashier Sam's Town and Gambling Hall April 2022 - April 2023 • Las Vegas, NV

• Provide excellent customer service to all patrons

• Handle cash transactions accurately

• Maintain a clean and organized work area

• Assist customers with product inquiries

• Process returns and exchanges

• Promote special promotions and events

• Work efficiently in a fast-paced environment

• Collaborate with team members to meet sales goals

• Stay informed about company policies and procedures

• Adhere to all safety protocols

Retail Receiving Associate Burlington Coat Factory December 2020 - August 2022 • Las Vegas

• Receive and process merchandise from delivery trucks

• Assist in stocking and organizing merchandise on the sales floor

• Inspect incoming shipments for damages or discrepancies

• Maintain a clean and organized backroom storage area

• Utilize equipment such as pallet jacks and hand trucks

• Adhere to company safety and security policies

• Work efficiently to meet daily receiving goals

Stock Vendor Nellis Air force Base Commissary

June 2019 - May 2020 • Las Vegas

• Responsible for restocking shelves with products

• Maintaining inventory levels

• Providing excellent customer service

• Ensuring products are arranged neatly and orderly

• Assisting customers in locating products

• Performing routine inventory counts

• Following safety protocols for handling products

• Updating pricing labels as needed

• Collaborating with team members to meet stocking goals

• Communicating with management regarding stock levels Cashier Smith's Food and Drug

August 2018 - October 2018 • Las Vegas

• Responsibilities consist of credit, debit, gift cards, EBT and voucher transactions; also accountable for basic math, ability to handle stressful situations, flexible schedules, communication and collaboration with team members

• Accountable for time management and computer training. Bingo Agent Cannery Casino

May 2018 - July 2018 • Las Vegas, NV

• Assist guests in playing bingo games

• Verify winning bingo cards

• Handle cash transactions for bingo sales

• Provide excellent customer service to bingo players

• Maintain clean and organized bingo area

• Explain bingo rules and procedures to guests

• Promote bingo events and special promotions

• Work efficiently in a fast-paced environment

• Collaborate with team members to ensure smooth bingo operations Unemployed Unemployed

December 2016 - May 2018 • Las Vegas

Unemployed due to grievance in the family

• Flexible and adaptable to new roles

• Passionate about finding the right fit

• Excited to start a new chapter

Safekey Team member City of Las Vegas Recreation Department December 2015 - October 2016 • Las Vegas, NV

• Supervised children in a safe and structured environment

• Implemented age-appropriate activities for children

• Enforced safety regulations and protocols

• Assisted with homework and provided academic support

• Communicated effectively with parents and coworkers

• Maintained cleanliness and organization of program area

• Participated in ongoing training and professional development LICENSES & CERTIFICATES

Food Handlers Safety Training Card June 2024 - June 2026 Southern Nevada Health District

Nevada Alcohol Education Card April 2022 - April 2026 Ace Bartending Academy

Sheriff's Card/Gaming,non gaming April 2022 - April 2026 Las Vegas Metropolitan Police Department

Gaming & Non Gaming

NOTABLE SKILLS

Decision Making Organizational Skills Answering Phones Time Management Typing Communication Skills Commitment to results 2 years Sales Conflict management T Cash Handling Multitasking Cash Management Conflict Resolution Professionalism Computer Training Stocking Inventory Shipping Receiving Excel Conflict Management Persuasive Speaking Safe Food Handling Shipping and Receiving STANDOUT TRAITS

Communicator Flexible Accountable Team-player Goal-oriented

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