Customer Service Representative

Zardajah Mitchell

**********@*****.*** 903-***-**** Linden, TX

SUMMARY

Dedicated professional seeking Call Center Worker role with 3 years of experience in customer service and

communication. Proven ability to manage high call volumes, deescalate situations, and enhance customer satisfaction.

Strong skills in problem-solving, active listening, and maintaining data privacy compliance.

WORK EXPERIENCE

Pilgrim Pride Mount Pleasant, TX

Production Worker Feb 2023 - Mar 2024

* Executed labor tasks and payment processing while demonstrating strong customer service and effective

communication skills.

* Utilized problem-solving abilities to enhance operational efficiency and supported sales initiatives through

proficient use of Google Drive tools.

Globe Life And Accident Insurance Company Grapevine, TX

Customer Service Representative Apr 2022-Jan 2023

* Delivered exceptional customer service by efficiently addressing policyholder inquiries, resolving issues, and

processing claims to ensure high levels of customer satisfaction and retention.

Addison Dallas, TX

Customer Service Representative Oct 2020 - Mar 2021

* Successfully managed high call volume while maintaining a professional demeanor and prioritizing customer needs.

* Deescalated escalated calls by effectively finding solutions to meet client expectations.

* Maintained data privacy compliance by handling sensitive customer information with integrity and confidentiality.

* Enhanced team productivity by sharing knowledge and collaborating with peers, leading to improved customer

satisfaction.

EDUCATION

Linden Kildare High School Linden, TX

High School Diploma, General Education May 2019

SKILLS

Sales Person * Loading and Unloading Protocols * Shipping Coordination * Product Packaging * Picking and Packing

* Labor © Professional

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