Customer Service Driver Manager

Melinda Cook

Burley, ID

*********.*****@*****.*** • 208-***-****

SUMMARY

Motivated and highly professional Driver Manager with over 27 years experience. Responsible for driving revenue and accident prevention through the effective use of driver incentives and safety programs. This includes managing driver performance, developing driver retention strategies, and setting up effective marketing programs to drive revenue. Managed multiple fleets and drivers.

EXPERIENCE

Driver Manager/Dispatcher November 2013 – March 2025

Handy Truck Line Paul, Idaho

Oversee 48 Drivers

Oversee the maintenace 48 Tractors and over 100 trailers

Works with upper management with all driver retention.

Oversees preparation of scheduled loads and deliveries

Fluent with Samsara Elog, Excel, Microsoft Office

Route all shipments follow up and bill

Meeting customer needs

Customer Follow up and resolve any service failures

Route coordinating

Investigate complaints and violations. Resolve problems following management rules and regulations.

Develops and maintains driver relations through the courtesy of on-site personnel, promptness of maintenance calls.

Participate in continuing training programs and training sessions, as directed by management. Responsible for on-the-job training activities for drivers and/or trainees. Assure proper training programs are being implemented. Assess the progress of the individuals(s) involved the programs.

Determine and certify the eligibility of prospective drivers.

Direct and coordinate the activities of staff and contract personnel and evaluate their performance.

Submit accurate paperwork for billing.

Consistently updating knowledge on DOT rules and regulations to educate if needed.

Driver Manager September 2017 –November 2013

River Valley Heyburn, Idaho

Demonstrated a positive, professional, and driver oriented attitude about the company with team members.

Directed the day-to-day activities of loss prevention, risk management, safety/security and maintenance.

Maintained accurate and up to date driver files.

Maintained a random drug testing program.

Efficiently and timely reported, maintenance and submission of all administrative forms, files, and reports.

Knowledge of DOT Rules and Regulations

EDUCATION

General Studies

College of Southern Idaho Twin Falls, Idaho

Contact this candidate