Front Desk Service Representative
Resume:
G U R P GK R E E T K A U R
C O N T A C T
**********@*****.***
MEDICINE HAT COLLEGE
Criminal Justice Diploma
GPA 3.00
E D U C A T I O N
S K I L L S & A B I L I T Y
First Aid & CPR-C (Valid till 2027)
Excellent communication and
interpersonal skills
Proficient in hotel reservation
software (e.g., Opera, PMS)
Strong problem-solving and conflict
resolution abilities
Cash handling and payment
processing
English: Fluent
L A N G U A G E S
P R O F I L E S U MMARY
To further my career by expanding my experience into new areas of expertise by applying my strong analytical and interpersonal skills to strength customer relations and increase productivity within an organization.
WORK E X P E R I E N C E 2024-PRESENT
Heritage Inn & Convention Centre
Guest Service Representative
2023-2024
Medicine Hat Lodge
Front desk Agent
Walmart, Canada 2022-2024
Deli Bakery Associate
Handle guest concerns professionally, resolving issues to ensure a positive experience.
Maintain the front-end in accordance with company policies and procedures by Greeting members.
Promote hotel services and local attractions to enhance guest stays.
Assisted guests with inquiries, special requests, and travel arrangements.
Answered multi-line phones and responded to emails professionally.
Managed billing, refunds, and nightly audits accurately. Provided administrative support to hotel management and ensured front desk organization.
Prepare, slice, and package deli meats, cheeses, and bakery items. Follow recipes and guidelines for preparing baked goods and deli items. Check inventory levels and restock as needed.
Rotate products to ensure freshness and minimize waste. Operate bakery and deli equipment safely (e.g., slicers, ovens, fryers). Adhere to health and safety regulations.
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