It Asset Customer Service
Resume:
John S. Richards Jr.
Dallas, TX
**********@*****.***
Ladd Cable Services
Hardware/Inventory Technician
Arlington, TX Nov 2022 – Present
Conduct comprehensive cable and broadband installations by reviewing work orders, assembling necessary tools, and coordinating customer appointments Manage and maintain inventory levels, ensuring optimal stock levels and timely replenishments to avoid shortages or overstock
Conduct regular inventory audits to verify accuracy and compliance with organizational standards
Ensure accurate documentation of installations, services, and repairs Maintain exceptional customer relationships by promptly addressing and resolving concerns, ensuring satisfaction and trust North Texas Tollway Authority
IT Asset Analyst
Plano, TX Sep 2019 – Nov 2022
Launched the first Asset Management program in NTTA’s 25-year history, establishing a new standard of asset tracking and accountability Collaborated with directors from departments including Enterprise Security, Networks, Systems, Help Desk, and Business Intelligence to implement a robust check-and-balance system for IT assets
Conducted annual audits of IT assets across multiple locations, including data centers, offices, toll plazas, customer service centers, and maintenance facilities, ensuring asset integrity and availability
Led a comprehensive data audit and reconciliation effort, raising the accuracy of IT asset records in ServiceNow from 36% to 98%
Managed full IT asset life cycles, from procurement to decommissioning, ensuring data consistency and accuracy in ServiceNow
Coordinated with procurement and warehouse teams to streamline inventory processes and improve operational efficiency
Trained and supervised junior staff on inventory processes and best practices Developed detailed procedural documentation for asset management, providing training resources for future employees and optimizing operational efficiency SoftLayer, an IBM Company
Inventory Technician
Dallas, TX Mar 2011 – Aug 2019
Played a key role in the successful launch of new data centers in Sydney, Australia, and Tokyo, Japan, ensuring seamless inventory operations Expertly managed hardware inventory life cycles, including receiving, stocking, distribution, and auditing for accuracy
Oversaw warehouse operations, including shipment processing, returns, and requisitions, supporting global inventory needs
Conducted bi-weekly cycle counts and full physical inventories, identifying and resolving discrepancies to maintain stock accuracy Collaborated cross-functionally with server builders, warehouse staff, and other departments to fulfill inventory requirements efficiently and on time Implemented effective organizational practices, maintaining confidentiality and fostering strong professional relationships within the company Demonstrated a strong work ethic by volunteering for overtime and additional shifts as needed, ensuring consistent operational support Key Skills:
Inventory Management
IT Asset Management
Data Auditing & Reconciliation
ServiceNow Proficiency
Cross-functional Collaboration
Technical Documentation
Customer Service Excellence
Problem Resolution
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