Customer Service High School

JAMES WHEELER

**** *. **** ***. #****, Phoenix, AZ 85037 623-***-**** ****************@*****.***

SUMMARY

I am looking to secure a position that utilizing my strengths in retail management and also offers opportunity for advancement.

COMPUTER SKILLS

I am proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and other software.

EXPERIENCE

7/2012-9/2014

Department Supervisor, The Home Depot, Avondale, AZ

·Abilities and competencies include, making customers the first priority by greeting and offering assistance, while seeking to fully understand the customer’s needs. Demonstrating a high level of product knowledge, services and procedures in assigned departments. In addition, coaching and developing a team of 6-8 associates, while focusing on annual sales of greater than $2 million.

6/2005-7/2012

Restaurant Manager, Blackstone Bar & Grill, Detroit, MI

·Responsibilities include leading restaurant operations, while modeling and demonstrating leadership that is grounded in restaurant’s core values. Managed a high volume, full service restaurant, and also created an environment where teamwork and customer service was a priority. Developed skills such as, leading by example and effectively balancing details, people, and service.

4/2003-6/2005

Telecommunications Specialist, Tech Systems, Southfield, MI

·Responsible for installation of phone and data lines and the supervision of a 5-6 person crew. Mastered the skill of working independently and troubleshooting system errors and problems. Offered telephone support and information technology for internal and external clients.

EDUCATION

1984-1988

Air Man 1st Class, United States Air, Shreveport, LA

1980-1984

High School Diploma, Highland Park High School, Detroit, MI

REFERENCES

Available Upon Request

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