Life Cycle Software Testing
Resume:
Personal Details
Hyderabad, India
ashok.dommati0709@gmail.
com
Skills
ITSM
Automated Test
Framework
ServiceNow
Manual Test Case
Preparation
Test Management
Application
Agile: Scrum
SDLC
STLC
Defect Lifecycle
Cross Browser Testing
Cross Platform Testing
Education
London School of Business
& Finance
Birmingham
Post Graduation: Human
resource management
2011-2012
Ashok
Dommati
Summary
Proficient in Software testing of Service Now Applications: ITSM applications. Hands on experience in testing the Custom Applications, Modules in ServiceNow. Proficient in Automation Testing using Automation Test Framework [ATF] of ServiceNow. Expertise in effective Defect Logging, Tracking, Reporting and Retesting using Service Now Test Management application. Well acquainted with Agile Scrum Development Model, Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Proficient in Test activities like Test Plan, Test Design, Test Implementation/ Execution Test Closure, and reporting at different Test Levels such as Unit Testing, Software and Acceptance testing. Skilled in handling a team, driving initiatives, and leading it from the front Experience
Technical Coordinator
Northern Trust Pune, Maharashtra, India Apr 2022 – Current ATF and ITSM
Responsible for Delivering ATF test cases for all the modules SRM, Scoped Apps, Portal, SLA's
Responsible Migrated all the ATF test cases and test suites to SIT and other instances
Responsible for executing all the ATF scripts in different client environments and giving the sign-off with the test results summary
Responsible to provide knowledge sharing sessions on ServiceNow automation process to the client
Delivered 60+ EAR catalog items individually in the given time and with less defects
Leading QA Team of engineers and analysts from India and handling collaborations from client in Australia
Delivered around 300+ catalogue items with less than 3% UAT defects with the help internal QA team
Aurora Degree college
Hyderabad
Bachelor's of commerce
2007-2010
Affiliated to Osmania
University
The Hyderabad Public
School
Ramanthapur
10th and Intermediate
(CBSE)
.
Reviewed and converted functional requirement specifications to build the testing life cycle, including design and documentation of test plans, test cases, test scripts, test data creation and executed test scripts and involved in analysing Test Results, Reporting and Tracking Defects
Responsible to deliver quality custom application P”Keys
Involved in testing of complete workflow of Physical keys custom application with different request types (New, Replace, Change of Ownership, Cancel)
Involved in test case creation and execution based on the user stories
Prepared End to End flows for User Acceptance testing
As a functional tester, involved in functionality, System, and regression testing
Working closely with client and UAT test team and assist in resolution of issues Process Developer
Genpact Hyderabad, Telangana, India Nov 2021 - Apr 2022 ITSM Modules
Tested ITSM modules including Incident, Change, Problem, Knowledge, Catalog, and the system
Responsible to test Email Notifications, SLA's, Reports of Incident, Problem, Knowledge, and Service catalogs
Involved in publishing, deleting and retirement of articles in knowledge management
Test data setup and environment setup
Defects logging using test management application and tracking the status Process Associate
Genpact Hyderabad, India Oct 2018 - Oct 2021
Worked for Banking Domain.
Senior Customer Service Professional
Sitel Hyderabad, Telangana, India Apr 2014 - Oct 2018
Worked as technical support for Earthlink ISP and Email clients Languages
English:
Telugu:
Hindi:
Personal Information
Date of birth: 1990-01-09
Nationality: Indian
Marital status: Married
.
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