Senior Program Manager Digital Transformation Agile @ Scale

Guisgand Sebastien

Senior Program Manager Digital Transformation

Agile @ Scale *******@*****.***

+33 6 68 13 49 89

As a Director of Digital Transformation Programs,I design,lead,andexecutecomplexstrategic roadmaps in international environments.My ambition:combine product excellence,agile efficiency, and change management to generate measurable, sustainable impact. Areas of Expertise

● Digital Transformation

● Strategic Program

Management

● Agile @ Scale

Leadership

● UX & UI Design

● Artificial Intelligence AI

● Change Management

● Risk management

● Budget Management

● Product Development

● Delivery Management

● Cross-functional

Leadership

Professional Experience

Amadeus, Nice, France September 2023 – Present

Senior Program Manager

Partofalargeintegrationprogram,Ileadoverallplanningandday-to-dayTeammanagementas wellasrelatedcontractdeliverables,trackprogressthroughtheapplicableprojectgovernanceand control the program’s budget and apply the change management processes.

● Plan deliverables and monitor +€30M EUR budget

● Managing cross-functional teams (Product Owners, Designers, Tech Leads, Scrum Masters)

● Report on KPIs and produce all project documents

● Innovation: continuous improvement mindset and strives to improve delivery and quality relentlessly.

● Leverage AI to foster collaboration and AGILITY to deliver value to customers

● Change management across long adoption cycles

Publicis Sapient, Paris 2021 – April 2023

Customer Success Manager

Leading Digital Transformation of customer experience (UX,web/mobile,API)on a portfolio >

€20M

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Play an integral role in identifying clients’ business challenges/objectives and liaise withdesign and technology teams to provide exceptional user experiences.Assure development and continuous improvement of digital solutions within different countries.Interact with teams for creation and delivery of digital project/product proposals.

● Led two countries to execute AGILE transformation projects.

● Spearheaded various projects generating €100M business to new platforms.

● Initiated change management process across organisation and adopted 60K accounts.

● Improved execution of global digital core system across various countries by leading feedback loop process in collaboration with Product Management,UX team,Architects. and customers.

Paragon ID, Nice, France 2019 – 2021

Product Manager

LeadDigitalTransformationasproductleadforkeycustomersanddevelopedMobilityasService MaaS platform strategy.Delivered full roadmap from iOS and Android mobile apps to account-basedticketingbackoffice,focusingonuserexperienceandcustomerservice.Actedas lead Agile development for UX designer, APIs, and quality assurance teams. Deliveredaleadprojectsuccessfullyforamajor50KcustomersPublicTransportOperatoracross Canada with full Digital Mobile and Backend offer. Amadeus IT Group, Nice, France 2011 – 2019

E-commerce Product Manager 2017 – 2019

Designed online travel agencies’ e-commerce from requirement analysis phase to successful implementation.Represented as Agile Scrum Product Owner and built as well as managed remoteUXdesignerandqualityassuranceteams.FunctionedasProductOwnerofdevelopment sprintsbyutilisingJIRA/CustomerJourney/ImpactMapping.PresentedproductdiscoveriestoUX designer teams.

● Accomplished major product launches across customers and markets.

● Launched new global offer; resulting in 10% enhancement in business unit sales.

● Measured performance according to feedback and targeted KPIs set by the company. Mobile E-commerce Delivery Senior Leader, Bengaluru Area, India 2013 – 2017 Establisheddeliveryteamfromscratchandfacilitatedgrowthofnewteamtosucceedinproject completion.EnsuredsmoothcommunicationbetweenEuropeanandIndianteams.Restructured best practices,experiences,and lessons learned as per functional best practices.Followed contract requirements to offer solutions/services to customers.

● Delivered 10 projects according to budget and schedule. Page2 3

● Led high visibility mobile and desktop e-commerce projects,including Mobile booking, Ancillaries, Loyalty, and Check-in for airlines within APAC region. Mobile E-commerce Delivery Lead, Nice, France 2011 – 2013 Served as project manager for 10 mobile and desktop projects across the airline industry. Oversaw management of customerexpectationstounderstandclientspecifications.Conducted project workshops in collaboration with customers. Led five customer cutovers resulting in acquisition of new customers to the platform. Additional Experience

E-commerce Project Manager,Amadeus IT Group, Nice,France Customer Success Manager, ITESOFT – Software Industry,France Education

Master in Information Technology

French Engineering School, France

Licenses & Certification

AGILE Professional Scrum Product Owner Certification SAFe® 5 Agilist and Scrum Certification

Hubspot Sales Software Certification

Contentsquare Certification

Languages

English & French– Native

Italian & Spanish– Intermediate

Tools

Microsoft Office, Jira, Confluence, Miro, Trello, MS Project, PowerBI, Teams Page3 3

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