Business Analyst Test Engineer

Dr. Sophfronia G. Tucker

678-***-**** **********@*****.***

Professional Summary

Experienced Test engineer/System integrator/Business Analyst/Project lead with over 20years of IT experience. Proficient in system integration and testing, requirement gathering and business analysis, skilled in understanding the SDLC, test architect development, project leadership, customer interface, training, and deployment of large systems. Skilled in giving classroom instruction in secondary education for middle and high students in STEM.

Skills

Oracle, Microsoft Access, Microsoft Office Project, Microsoft SharePoint, Office360, MS Teams

SQL, JCL, UNIX/AIX, COBOL, MVS/VM Mainframe, VM Ware, TSO/ISPF, Blackboard, Canva

C, C++, DOORs, WEBSTAT, Bugzilla, Microsoft Windows, Excel, Word, PowerPoint, Visual Basic

SAS, SPSS, NVivo, experienced using GUI, Agile and Waterfall development, System upgrades and backups

Report generation, Help desk skills, Customer service expert, Network maintenance,

Requirement/data gathering and analysis, Remote access technology, Release delivery

Manual and Blackbox testing, regression testing, automation testing, test case development/planning

Analytical and problem-solving skills, Test Architecture, Script developer, team player

Canvas, PowerSchool, classroom management, lesson plan development

Work History

Teacher/Realtor 01/22 – Present Substitute Math/Science teacher with Kershaw County School District, floater sub at Fort Jackson/DOD and real estate sales.

Realtor/Student 11/17 – 06/20 Worked as realtor/investor while working on Doctoral degree.

Maximus - Customer Questionnaire Assistant for the US Census Bureau 03/20 – 10/20 Responsible for assisting customers in completing the census form and resolving census related issues.

ASRC Federal Research and Technology Solutions– Dallas/Ft. Worth, TX 01/15 – 11/17 STARS Adaptation Specialist – Provide terminal support to DFW TRACON facilities. Maintain and update STARS adaptation for Air Traffic Control system. Duties included using the NAR process that includes making adaptation software changes using an agile methodology, testing software applications and evaluation, troubleshooting problems, recommending solutions, and performing system verification. Software updates were made on a scheduled delivery system as well as integrated when system fixed needed to be applied. Utilized Mainframe/MVS systems. This also included, automation testing using scenarios, end to end testing, generating test plans, scripts, and reports, performing per reviews, creating custom scripts using SQL to test scenarios and customer communication to resolve technical issues.

WOPFM (Non-Profit Organization) – Frederick, MD 11/12 – 12/14 Volunteer as manager, event planner, and instructor while working on Doctorate.

Lockheed Martin IS&GS CIVIL – Rockville, MD 04/02 – 09/12

System Integrator Staff – En Route Automation Modernization (ERAM) – Adaptation Engineer Lead and Test Architecture Committee (TAC) (ZDC Lead) 04/2002 – 09/2012

Provided technical leadership to the Adaptation Engineering Team and Change Request Verification Team that resulted in greater than 90% on time deliveries of system releases.

Conducted weekly team meetings to direct testers on work schedule priorities using Agile methodology.

Briefed management of tester progress and informed them of risks that ensured that high level scheduled were met according to the Statement of Work.

Recommended architectural improvements, design solutions and integrations solutions saving millions in dollars and resulting in cash rewards.

Increased system deliveries by 30% or more via proper tracking of metrics, system requirement status, timely coordination of delivering bug fixes and release patches.

Improved overall customer relations with timely status reporting, proper coordination of tester lab schedules and giving timely resolutions to customer issues.

Requirement gathering and analyze business requirements and provided recommended test plans,

Education

Doctor of Business Administration - Walden University – Completed July 2022 Master of Business Administration – Business Administration Kaplan University Chicago, IL Master of Science – Applied Math and Statistics NC State University Raleigh, NC Bachelor of Science – Mathematics Benedict College Columbia, SC

Additional Information

Doctoral Dissertation in Cyber Security Research in IT Companies, Master’s Thesis in Cryptography, Extra-Curricular Activities: President of CWIA Investment Assoc., Mentor for Goals for Girls 2008-2012, Founder of Non-Profit Organization, Licensed SC Realtor 2018

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