It Support Customer

Percy Grady

919-***-**** ************@*****.*** Pittsboro, NC

Microsoft Azure AI Certified Professional: Detail-oriented and proactive IT professional with experience in law enforcement and the pharmaceutical / Biomedical industry. Skilled in troubleshooting, system maintenance, and customer support with a strong foundation in CompTIA and Networking. Seeking to leverage technical expertise and diverse industry experience to contribute to an IT support role.

Relevant Work Experience:

Seqirus Manufacturing Associate I Holly Springs, NC 2022 - 2024

Support biologicals safely and Operates manufacturing equipment (cGMP)

Provide technical support to ensure smooth operation of desktop & software apps

Troubleshoot and resolve hardware and software issues to minimize downtime.

setup and maintained workstations, printers, and other office technology.

Documented IT processes, equipment inventory, and service tickets.

Completed courses on Udemy in Python

Chatham County Sheriff’s Office Deputy Sheriff 2017-2022

Performed investigation of Cybercrimes using Classified sites for incident reporting

Supported IT infrastructure ensuring reliable communication and secure data systems.

Assisted in the installation, maintenance, and troubleshooting of various software and hardware systems used by law enforcement personnel.

Collaborated with external vendors to resolve technical issues and improve performance.

Trained on email phishing and hacking protocols to secure data

Provided training and support for department staff on new technologies and software.

Skills and Training

Operating Systems: Windows 10/11, macOS, and Linux

Networking: TCP/IP, LAN/WAN, Wi-Fi

Software: Microsoft Office Suite, VPN, Remote Desktop

Hardware: PCs, Laptops, Printers, Mobile Devices

Security: Antivirus Software, Firewalls, Encryption

Cyber Security, Incident reporting, and Vulnerability Testing

Education

MyComputerCareer, Information Technology Systems Administrations 06/2025

Certification: MS Azure AI

Working toward: CompTIA A+, Network+, Security +, Linux and MS Azure 900

Contact this candidate