Dispatch supervisor/ Scheduler
Resume:
Heather Beardsley
************@*****.***
Professional Summary
Dispatcher/scheduler with over ten years of experience in the transportation sector, specializing in efficient call prioritization, route scheduling, and fleet management to ensure timely and safe client transportation. Demonstrates exceptional problem solving, critical thinking and leadership skills complemented by proficiency in computer aided dispatching programs. Adapt at supervising teams and fostering a collaborative work environment to meet and exceed operational goals,
Work History
Millennium Towing 5/2024-present
Dispatcher
*receive calls from customers requesting towing services for light, medium and heavy duty jobs, give price quotes and assign driver and truck accordingly
*track private property impound accounts and update drivers
*work with local police departments when needed for quick tow service requested
*release vehicles from impound
*assist drivers with collecting payments
Meda-care transportation 5/2021-3/2024
Dispatcher/scheduler
*receive and prioritize 50+calls per day from providers and clients to ensure exceptional customer service and exchange details in regards to clients specific needs for non emergency transportation
*use CAD program to schedule and assign over 1000 trips to approximately 100 drivers in the field for accurate and timely transportation needs of clients
*assist drivers in rerouting due to mechanical problems, client issues or emergencies
*optimize routes for ridesharing to maximize profits
*supervise, communicate and assist drivers with daily schedules, training or problems
*report to management, providers, and billing department any discrepancies found
Universal Transportation 10/2014-4/2021
Dispatch supervisor/scheduler/fleet assistant
*Dispatch and schedule routes for non emergency transportation of clients to medical appointments, schools or day programs by direct communication with providers, drivers and clients
*supervise and assist drivers and dispatch team for daily operations to ensure all tasks are completed including training
*assist shop manager on tracking, organizing and assigning fleet 90+vehicles
*schedule vehicle maintenance when needed
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