Customer Service Data Entry

TRACY COLE

*** **** **** **** *********, VT ***** 802-***-**** **********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently models and inspires high levels of integrity. Follows policies, procedures, and guidelines to assure consistent quality.

Strong verbal, written and interpersonal communication skills.

Well-organized, manages time and priorities in multi-task environments.

Data entry experience using 10-key number pad.

Microsoft Office Applications – Word, Excel, and PowerPoint Typing Speed: 52 WPM

High Academic Honors Recognition / Awards: Dean’s List Alpha Beta Kappa (ABK) National Honor Society – Member

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)

Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling Medical Terminology

Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-9-CM ICD-10-CM HCPCS CPT)

EDUCATION AND TRAINING

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2020

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Rite Aid Pharmacy Technician Certification

WORK EXPERIENCE

Full Time Parent – Readsboro, VT 06/2009 – Present

Homemaker

Display strong leadership skill and manage household budget.

Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.

Maintain a fair and consistent set of standards.

Utilize exceptional listening and delegation skills.

Foresee and plan for possible contingencies.

ADDITIONAL PROFESSIONAL EXPERIENCE

Michael Custom Jewelry – Bad Axe, MI Retail Sales Associate / Customer Service Representative 08/1999 – 02/2001

Rite Aid – Wilmington, VT Pharmacy Technician 08/2007 – 06/2009

Kmart – Bad Axe, MI Retail Sales Associate / Customer Service Representative 03/1996 – 09/2000

VOLUNTEER EXPERIENCE

Readsboro Central School – Readsboro, VT 05/2018 – 06/2019

Volunteer / Class Mom

Planned activities and fundraisers.

Completed bookkeeping duties.

Demonstrated appropriate behavior at all times; observed and promoted all rules and regulations.

Readsboro Central School Board – Readsboro, VT 12/2006 – 03/2010

Vice President Board Member

Reviewed and approved payment of bills and school rules and bylaws.

Negotiated teacher contracts.

Assisted with development of out of town tuition, school laws and rules, and consequences if broken.

Development Review Board – Readsboro, VT 02/2006 – 03/2008

Board Member

Helped develop the by-laws for the town of Readsboro.

Held legal meetings for Residents who needed approval to build outside by-laws.

Attended court sessions, as necessary.

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