Customer Service Logistics Specialist
Resume:
Jeremy Williams
*ARMY/Retired Motor Transportation Operator
Richton Park, IL 60471
***************@*****.***
Professional Summary
Jeremy- Manager/Supervisor/Logistics Specialist
CTH, C, FT, open to hybrid/remote
Industries: Distribution/Automotive, Logistics, Customer Service. Functional Role: Store Manager, Lead Logistics Specialist, Coordinator, Warehouse Manager, Customer Service Manager, Lead Technician.
Software: SAP (4 yrs.), MS Teams (5 yrs.), MS Office, MS Excel-Inter (6 yrs.), ADP (6 yrs.), Workday, UKG
(4yrs.)
Successes & Highlights:
• 10+ years of Customer Service Experience
• Performed general bookkeeping, inventory management and receipts by gathering and analyzing information from departments.
• Updated client accounts based on payment or contact information.
• Responsible for initial sale, retention, referrals and upsells/cross-sells.
• Managed Scheduling and Time Management for employees.
• Works well both collaboratively and individually
• Technologically proficient
Location: Richton Park- 20 min.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Inventory Automation Manager
Canon Solutions America-Monee, IL
October 2022 to Present
• Oversees Shipping/Receiving
• Managed the development of maintenance procedures
• Resolve issues proactively.
Store Manager
K and S Tire Recycling-Chicago Heights, IL
November 2022 to June 2024
Proven experience in a Managerial/ Supervisor role. Promoted to management in under 3 months.
2yrs experience, focusing on managing a multi-paced office environment with multiple responsibilities including customer service and sales.
Excellent attention to detail, along with organizational and administrative skills. 2yrs counting and balancing merchandise, making price lists of products in stock by scanning them with a bar code reader.
Proficient in multiple computer systems & computers applications. (Excel, Spreadsheet, Mirosoft office suite, etc.)
Very pro-active & able to adapt and take different approaches to improve team and department goals. Lead Logistics Specialist
Ingram Micro-Joilet, IL
December 2018 to November 2022
(Lead Warehouse)
• In charge of team of 12
• Responsible for the daily scheduling of warehouse personnel to ensure proper manning in order to ship and receive products at the store in a productive and cost-efficient manner
• Responsible for the warehouse as it pertains to storage, receiving errors, and staging of products
• Responsible for warehouse safety programs in order to provide a safe and clean workplace for employees and within the regulations of all OSHA local and state regulations
• Resolved discrepancies with shipping, invoices, packing slips, and receiver reports Sit down/Reach Forklift Experience for 2yrs
Rank- Corporal - Transportation Operator
Military United States Army National Guard-Crestwood, IL January 2013 to January 2021
Security Specialist Training
Tractor Trailer Experience
26-32ft BOX Truck Experience
Squad Leader in charge of cadets
Promoted to Corporal
Honorable Discharge in 2021
Veteran
Level 3 Lead Technician
Comcast-Homewood, IL
May 2011 to January 2013
Excelled in Cable Installation, Phone Installation, Internet Installation, Home Security Installation. Lead Technician for 3yrs with best in class award.
Customer Service Manager (CSM)
Americall-Lansing, IL
July 2008 to April 2011
Began in sales, Promoted to Sales Manager . Handled Training / Management Warehouse Supervisor/Manager
American Sale-Lansing, IL
June 2004 to February 2008
Started in a Warehouse Supervisory Role, Reach Forklift Experience, Managed the Implementation of Seasonal equipment/Warehouse products
Sales
Menards-Dolton, IL
June 2001 to July 2004
Spent 2 years as Warehouse /1 full years of Floor Sales Given expertise in :
• Management training
• Forklift experience
Commercial Door Installer
Dons Construction-Chicago, IL
January 2002 to April 2004
Worked alongside as an apprentice in Commercial door installation/Property Maintenance Education
Bachelor's degree in Business Management
University of Illinois at Chicago - Chicago, IL
August 2006 to September 2011
Diploma
Thornridge High School - Dolton, IL
August 2001 to August 2005
Skills
• B2B sales
Military Service
Branch: United States Army National Guard
Service Country: United States
Rank: E4
January 2013 to January 2021
88M Motor Transportation Operator
Certifications and Licenses
Driver's License
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