Customer Service Representative

Professional Summary

Customer-focused professional with over 9 years of experience in event management, customer engagement, and stakeholder relations. Proven ability to deliver exceptional customer experiences, build lasting relationships, and manage multiple tasks in fast-paced environments. Adept at problem-solving, adapting to diverse needs, and leveraging strong communication skills to ensure satisfaction. Skilled in both virtual and in-person engagement, with a passion for creating seamless customer interactions that exceed expectations.

Skills & Expertise

Customer Service Excellence

Multitasking & Problem Solving

Exceptional Communication (Verbal & Written)

Empathy & Patience in Customer Interactions

Stakeholder & Sponsor Collaboration

Virtual Event Management & Engagement

Conflict Resolution & Customer Retention

Event Logistics & Coordination

Technology Proficiency (PC Laptop, Headphones, Internet)

Remote Work Adaptability

Professional Experience

Society for Enrichment of Asians (SEA) – VA

Program Manager Aug 2014 – March 2025

Developed and executed strategic, customer-focused event programs including conferences, seminars, and global student initiatives.

Engaged minority communities, bridging cultural gaps and promoting civic engagement through inclusive programs and events.

Led Global Student Connect, an online learning program fostering international friendships and academic collaboration, presented at the National Service Conference as a National Service project in partnership with Microsoft.

Produced short films, documentaries, and music videos addressing key community issues, expanding the organization’s thought leadership and public reach.

Successfully organized Global Film and Music Festival hybrid events, including in-person and virtual film screenings, award ceremonies, and a branded award show, establishing collaborations with universities, nonprofits, and media partners.

Built and maintained stakeholder, sponsor, and media relationships to support long-term engagement goals.

Managed event logistics, vendor partnerships, budgets, and execution timelines to ensure consistent delivery of high-quality experiences.

Supported thought leadership through curated speaker sessions, panel discussions, and educational programming.

Damm Solutions

Project Coordinator Jan 2021 – Dec 2023

Managed logistics for virtual, hybrid, and in-person events, ensuring efficient customer interaction and satisfaction.

Supported community engagement by leading outreach campaigns, driving customer participation, and increasing satisfaction.

Developed communication strategies and handled customer service requests to improve the event experience.

VA Governor’s Board of Service & Volunteerism, Virginia

Advisory Board Member Aug 2014 – Jun 2021

Advised the Governor and Cabinet Secretaries on promoting and developing national service in the Commonwealth.

Participated in planning, organizing, marketing, and hosting Virginia volunteerism and national service events, and Governor National Service Award events at Governor Executive Mansion, AmeriCorps events, conferences, and awards ceremonies.

Reviewed applicants for the Governor's Volunteerism and National Service Awards.

Developed marketing and communication strategies for conferences and awards events.

Assisted in PR activities and maintained strategic partnerships for effective outreach.

Royal Gemzs Boutique

Coordinator & Customer Service Jan 2012 – Jul 2014

Provided exceptional customer service, assisting clients with inquiries, orders, and resolving issues efficiently.

Coordinated daily store operations, including inventory management, product displays, and order fulfillment.

Built and maintained strong customer relationships, ensuring satisfaction and repeat business.

Managed client appointments, handling scheduling and follow-ups to enhance customer experience.

Supported the sales team with product knowledge and service, driving customer loyalty and repeat purchases.

Awards & Achievements

Ambassador of Peace Award, Universal Peace Federation USA (2017)

Best Short Film Producer Award, Nex Gen International Film Festival (2019)

Education

Master’s in Political Science – University of Peshawar, Pakistan (1996)

MBA (Management Information Systems) – CECOS University of IT & Emerging Sciences, Pakistan (1999)

Contact this candidate