Customer Care Quality Control

EVELYN NAMUBIRU

437-***-**** **************@*****.*** misssisauga, ON L5N6P4

PROFESSIONAL SUMMARY

Dedicated and self-motivated individual with over 2 years of hands-on experience in retail. Proven ability to work effectively in diverse settings. Possesses excellent customer care and communication skills, with a strong commitment to teamwork and organization. Achieved a 25% increase in retail sales due to assisting customers with purchases.

EXPERIENCE

Packer Associate, Lululemon, October 2024 - December 2024 misssisauga, ON

Ensured that all orders are packed correctly prior to leaving the warehouse according to customer specifications.

Successfully handled large volumes of orders with accuracy and speed. Utilized barcode scanning technology for accurate identification and tracking of product during shipping process.

Volunteer, Regeneration Community Outreach, July 2024 - August 2024 Sorting and packaging groceries in bags for giveaways Assisting in the kitchen with meal prep, serving, and cleaning Loading dishwasher and general tidying

Preparing and cleaning spaces for events and activities Sales Assistant, Micho Industrial Chemical, November 2023 - March 2024 Assisted in the production of industrial chemicals Conducted quality control checks to ensure product consistency Maintained a safe and organized work environment

Demonstrated strong attention to detail and ability to work independently Retailer, Magie Shoes Trader, October 2021 - April 2022 Assisted customers with purchases, resulting in a 25% increase in sales Provided excellent customer service

Maintained a clean and organized store environment Received and counted inventory, recorded information manually Demonstrated strong attention to detail and ability to work independently Caregiver/Nanny/Housekeeper, Private Home Residence, September 2019 - June 2021 Company Overview: Saudi Arabia

Provided quality care and support to individuals in need Managed household chores and maintained a clean and organized home Demonstrated strong organizational skills and attention to detail Saudi Arabia

Volunteer, Early Childhood Development Initiative, July 2024 Supported children's learning and demonstrated organization skills Communicated effectively with staff, children, and parents Assisted with meal prep, serving, and cleaning in the kitchen Maintained a safe and engaging environment for children EDUCATION

First Aid + CPR-C

ON, Jan 2024

Certificate in Caregiving

Golden Age Caregiver Academy, Jan 2022

Detergent Making Program

Temba Industrial Chemicals, Jan 2022

Secondary School Certificate

Kitetika Progressive Secondary School, Jan 2016

SKILLS

Packaging and sorting Measuring and quality control Excellent customer care and communication Strong teamwork and collaboration Organization and time management Inventory management Stocking and display arrangement Packaging and loading materials for customers

Price tagging and merchandising Receiving and counting inventory Manual record-keeping Order picking accuracy

CERTIFICATIONS

CPR certificate G1 Drivers license

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