Customer Service Care
Resume:
Nicole Ballines
Customer Care Representative
Albion, NY 14411
******@*****.***
Work Experience:
Customer Service Elite - Health Advocate
UnitedHealth Care
Cheektowaga, NY
October 2021 to December 2024
As an Elite- Health Advocate I would take inbound calls from members to assist them with their health care policy, advising them of their benefits for both medical and pharmacy, assisted with their claims, reprocessing them if they needed to be, connected to their pharmacy benefit manger, behavioral health if needed, provider outreach, requested reviews of members claims if needed, research on claims, procedure codes, assisted mbr with their financial accounts (FSA/HAS), retirement financial accounts .
Coast Professional Inc.
Albion, NY
June 2021 to October 2021
Took both inbound and outbound calls
Contacted current and prior California students for their feedback on experience at California Community Colleges.
Customer Care Representative
Velocitii – Medina, New York
August 2017 to June 2021
•Responsible for assisting members with their insurance payments, claims, and explaining their benefits, setting up auto pay or canceling automatic drafts qqa
•Requested research and correcting on missing payments
•Advised members of any increases in payments and describing the reason of the increase and routed the member to the correct department for further assistance
•Assisted customers with their msw & recycling bills. Taking payments, opening work orders ...
Customer Service/ Cashier
McDonalds – Albion, NY
May 2017 to November 2017
Accountable for accurately placing orders, offered additional food items suggestions to meal ordered, cashed them out and gave them their meal, rotated and stocked fresh merchandised and supplies as per assignment, maintained a clean dining room
Customer Service Representative
Weedman Lawn Care – Albion, NY
August 2012 to October 2012
• Contacted current customers and signed them up for all seasonal services offered • Contacted potential customers and sold them lawn care and landscaping services
Mortgage Representative
JPMorgan Chase – Albion, NY
September 2006 to November 2010
•Responsible for current mortgage payments, giving balances and other pertinent information about the loan of customer, offer customers to open home equity line of credit, counselled customer about late payment and fees, set auto pay
•Performed loss mitigation collection and provided loan modification to lower payments for those who qualified for program, provided/assisted paperwork and spoke with underwriters, attorneys and realtors • Assisted customer with personal and business accounts, activated and cancelled ATM cards, ordered checks, opened CD's, IRA's and other bank products
Education
Diploma
Albion Central High School - Albion, NY
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