Call Center Service Representative

Ashley Arjoon

**************@*****.*** *** Essex Street, Brooklyn, New York 11208 917-***-****

EDUCATION

High School Diploma at Brooklyn Academy of Global Finance’s- 2018

* ***** ** ******* **periences

Valedictorian

GENERAL EMPLOYMENT

SSS- Student Assistant University at Buffalo 2020

-Help with faxing, talking to students, and filing paperwork

Dentist Office Brooklyn 2017-2019 – Two years’ experience as a patient service representative

-Greet patient, check in patient, get patient information, assist with any paperwork.

Office Clerk - LIU Admission Office, Brooklyn, NY, 2017-2019

-Verifying insurance coverage, scan insurance, photo id and paperwork.

Call Center 311 Operator – Brooklyn NY 2022-2023

- One year experience as call center representative - Typing information, faxing, filing, and answering the phone.

Passenger Service Agent- scanning passports, checking baggage’s in and providing excellent customer service experience.

Burger King Restaurant, Cashier position – Brooklyn NY 2016-2022

U-Haul Company, Sale Rep- Manhattan NY 2019-2020

Rachels Restaurant, Cashier- Buffalo NY 2020-2021

RELATENT EXPERIENCE

University at Buffalo, C-Step, Buffalo Ny

Campus Health Educator

Planned, organized, publicized, and implemented campus-wide blood and organ donor registry drive in conjunction with the Upstate New York Transplant Services (UNYTS

Mentor in Medicine, Brooklyn, NY, 2016-2018

Participate in job shadowing opportunities and seminars with industry professionals

Mentor at a Middle School, Brooklyn, NY 2018

Mentoring middle school students

Doing activities with them such as team activities, learning ways how to be proactive and preparing for high school.

Suny Fredonia, Health Professions/Biology Club, Fall 2018-2019

Participate in intercoastal beach clean-up

Brookdale Hospital, Pediatrics, Radiology & HR Intern, Brooklyn NY, Summers 2016-2017

oCompleted 152 volunteer hours prior to internship placement

Complete front office duties which include greeting patients and answering phone calls

Filing paper documentation -patient records

Assisting patients to MRI examination

Pediatric Dentistry Intern, Pediatric Dentistry, Brooklyn, NY, Summer 2018

Completed front office Duties which included greeting patients and answering phone calls, scheduling appointments to see the doctor.

Prepared treatment rooms for patient examinations, kept rooms neat and clean.

Scanned patients x-ray

LEADERSHIP & COMMUNITY ENGAGEMENT

First-Year Class Representative, Student Association, Fall 2018-Present

Student Government is a place to hear everyone opinion and to address resolutions within SUNY’s

A member of the Diversity Committee

Advanced Leadership Development

Learned tasks, strategies, and skills to become an effective leader and achieve personal and organizational goals

Improved on interpersonal communication, public speaking, and presentation skills

Caribbean Student Union, UB, Fall 2019-Present

This club showcase the Caribbean culture and their traditions

Black Student Union, UB, Fall 2019-Present

This club embrace Black heritage and empowerments made in the past and the present

MAPS, Fall 2019- Present - Pre health club for monitories students

Volunteer for 9/11, Repair the World, 2016

Prepared meal package for victims

TECHNICAL SKILLS

Microsoft PowerPoint Certification

YouTube video: Ashley Arjoon - Human Body App

STEM Hour of Code: Certificate of Completion

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