Customer Service High School

AUBREY FREELAND

**** ****** **** ***** *******, Ohio 45103 513-***-**** ****************@*****.***

OBJECTIVE

Highly motivated, hardworking team player. My goals are to make the best patient experience possible through communication and compassion

SKILLS & ABILITIES

Teamwork, Communication, Leadership,

Organizational skills, Team Building

Dependability, Time Management

EXPERIENCE

5/2024-present

Walgreens, Cincinnati Ohio

Facilitate patient/customer prescription pickup

Manage insurance claims

Fulfilling store medication allotments

Liaison between the patient and the pharmacist

Dispense maintaining for HIPPA purposes

12/2021-5/2024

Graeters Ice Cream, Cincinnati Ohio

Facilitate team work between Dine-in guests and Carryout guests

Provide leadership to the new employees and mentor developing staff

Retail manager, merchandising, pricing of goods

Customer service and product quality specialist

9/2020- 3/2021

Arthur’s Café In Anderson, Ohio

Greets with a friendly smile as guests walk in and facilitates reservations and seating

Organizes meals and coordinates to-go orders in a timely manner, review order and place meal on tray

Assists guests with food requests, refill beverages, and busses tables

Trained new hires on all three roles

EDUCATION

Aug. 2018- May 2022

Graduate High School Diploma, West Clermont High School

ˑ AP and CCP class schedule

ˑ Maintain 4.0 GPA

ˑPrincipal award 2 years

ˑ Health and Engineer Student of the year

August 2022- Present

University of Cincinnati

-Major in Biological Sciences

COMMUNICATION

I pride myself in great communication skills. I am able to effectively produce team enhancement via the servient leadership model

LEADERSHIP

ˑ Vice President of Student Council

ˑ Conductor of the Blood Drive

ˑ “Link Crew” leader

Store Manager

Customer service specialist

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