Project Management Mortgage Servicing

TAMIKA Y. SMITH

Covington, GA ***** *****.******@*****.*** 678-***-****

QUALIFICATIONS SUMMARY:

Highly motivated and results-driven professional with 15+ years of experience in mortgage servicing, real estate, and legal environments, seeking a challenging remote role. Proven expertise in project management, process optimization, and complex problem-solving, with a track record of driving efficiency and ensuring regulatory compliance within high-volume workflows. Adept at leveraging strong communication and analytical skills to achieve organizational objectives. Demonstrated commitment to continuous learning, including recent certifications in Google Essentials to AI Prompting, to contribute innovative solutions in a remote work setting.

Project Management & Coordination: Loan lifecycle management, foreclosure process oversight, auction coordination, short sale portfolio management, project implementation.

Analysis & Problem Solving: Risk assessment, document review, data analysis, bidding calculations, audit findings, process improvement.

Communication & Collaboration: Client relations, team training, cross-functional communication, negotiation, reporting, procedure documentation.

Compliance & Regulatory Adherence: Legal documentation, regulatory guidelines, audit compliance, policy implementation.

Technical Proficiency: Default management software (Equator, Resware), auction platforms (Hubzu), Microsoft Office Suite, database management.

Process Improvement & Efficiency: Workflow optimization, procedure development, quality assurance, time management.

Adaptability & Learning Agility: Remote work management, new system implementation, rapid learning, multitasking. EDUCATION:

Business Management/Accounting Program – Bachelor’s Degree in Business Administration/Accounting 2015 DeVry University, Duluth, Georgia. GPA 3.4

Associates of Applied Business Management 2004

Cuyahoga Community College, Cleveland, Ohio. GPA 3.0 PROFESSIONAL EXPERIENCE:

Foreclosure Specialist II/Special Loans Administrator, LOANCARE, Jacksonville, Florida 10/2021 - Present (Remote)

Spearheaded loan timelines and compliance from initial legal action to marketable title, ensuring adherence to all regulatory requirements.

Resolved complex foreclosure issues through in-depth investigation and analysis while maintaining meticulous documentation.

Streamlined processes by maintaining accurate records, managing appraisals and BPOs, and ensuring thorough account documentation.

Administered end-to-end Assumption processes, including risk assessment and package evaluation for underwriters, mitigating potential losses.

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Mortgage Loan Processor, PRIMERICA, Duluth, Georgia 4/2021 - 10/2021 (Remote)

Gathered and analyzed critical loan documentation, ensuring accuracy and completeness to expedite underwriting processes.

Collaborated with loan officers and underwriters, facilitating seamless processing through effective communication. Senior Foreclosure Auction Services Specialist, ALTISOURCE SOLUTIONS, S.A.-Atlanta, Georgia 9/2018 - 3/2021

(Remote)

Led and trained new specialists, managing daily team workloads to ensure timely task completion and optimal productivity.

Developed and executed bidding instructions, managed property listings, and analyzed market data to drive informed decision-making.

Managed property listings across 20+ states, consistently meeting strict deadlines through effective time management and organization.

Conducted in-depth reviews of appraisals and public records, overseeing property listings across 15+ states.

Utilized technical proficiency to upload and manage property photos and details on auction websites. Short Sales Asset Manager, ALTISOURCE SOLUTIONS, S.A.-Atlanta, Georgia 06/2017 - 9/2018

Oversaw a portfolio of 40-50 properties, efficiently managing short sale processes and demonstrating exceptional organizational skills.

Cultivated strong relationships with agents, attorneys, and investors, facilitating timely approvals through effective communication.

Conducted detailed document analysis, ensuring accuracy and compliance with client requirements.

Proactively obtained critical information, streamlining processes and demonstrating strong problem-solving abilities.

Maintained strict adherence to client requirements, ensuring accountability and attention to detail. Short Sales Enrollment Coordinator, ALTISOURCE SOLUTIONS, S.A.-Atlanta, Georgia 03/2016 - 06/2017

Contributed to the development and review of Standard Operating Procedures for a new team.

Conducted extensive testing on multiple software applications to ensure seamless integration.

Provided versatile support to various departments, demonstrating adaptability and a proactive approach to learning. Default Management Specialist, ALTISOURCE SOLUTIONS, S.A. - Atlanta, Georgia 08/2013 -03/2016

Reviewed and prepared legal documents with a 99% accuracy rate, ensuring meticulous attention to detail.

Supported offshore teams and managed document uploads, ensuring timely processing and efficient workflow. Mortgage QA Analyst/Auditor, WELLS FARGO – Atlanta, Georgia 08/2011 - 01/2013

Reviewed loan documentation for compliance, identifying audit findings and ensuring accurate data input.

Analyzed audit findings and ensured accurate data input and procedural adherence. Bankruptcy Paralegal, PROMMIS SOLUTIONS F/K/A MCCALLA RAYMER, LLC – Atlanta, Georgia 03/2009 - 06/2011

Compiled and audited legal documents, organized case files, and prepared Proofs of Claim.

Delegated tasks and contributed to workflow improvements.

Prepared payoff and reinstatement quotes for clients and attorneys. ACTIVITIES/ SERVICES:

National Society of Leadership and Success, DeVry Alpharetta Chapter October 2012- Present

Former Scholarship Chair responsible for educating members on available scholarships and assisting with the application process.

Delta Mu Delta, International Honor Society in Business January 2016- Present References Provided Upon Request

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