Customer Service Representative
Resume:
MABELE SHABANI
RICHMOND TX 77406 ***********@*****.***
CUSTOMER SERVICE REPRESENTATIVE
A customer service representative with experience solving customers issues and increasing overall customer loyalty.
Possess exceptional ability to build productive relationship. I believe that I will be a great addition to your company with my comprehensive knowledge and experience in this field.
QUALIFICATIONS
Excellent customer service and communication skill
Ability to follow guidelines and analyze technical data
Organized, detailed oriented and able to multitask and meet deadlines
Team player
Good time management
Computer software savvy
Bilingual French-English
CUSTOMER SERVICE REPRESENTATIVE/STREAMING SERVICES-REMOTE
DISNEY + .•Houston, TX• JUN 2022 -PRESENT
Troubleshoot and solve the customers technical issues
Handled customers complaints
Answered calls and emails
Live chat administration
CUSTOMER SERVICE REPRESENTANT
LIFE INSURANCE AGENT
PHP AGENCY.•Houston, TX• FEB 2021 -MAR 2022
Tracked insurance claims to ensure client satisfaction
Processed mail correspondence and provide extensive phone correspondence service
Cleary explained the billing option and benefits of individual option
Enrolled new clients in insurance plan
CUSTOMER SERVICE REPRESENTATIVE
AT&T.•Houston, TX• SEPT 2016 -NOV 2020
Continual learned about products
Helped customers by responding to inquiries and located products
Promoted products to customers by telephone
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CUSTOMER SERVICE REPRESENTATIVE
TXU •Houston, TX• APRIL 2015 - AUG 2016
Provided products recommendation to customers
EDUCATION
Houston Community College, Houston, TX
Computer Science (in progress)
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