Part-Time Customer Service

Dennis Murphy

Social Worker with over ** years

experience

A retired Emergency Duty Worker for Child Protective with over 20 years of experience is seeking part-time employment in the Social Work/Support Recovery field. My greatest skills are engagement, assessment, and team building. Awarded Caseworker of the Year. Also was the Senior Employment Counselor for the Training Resource Center, serving clients with severe barriers to employment . Although we offered wrap-around

services, GED Prep, interest testing, work experience, vocational classes, and on-the-job training contracts, our emphasis centered on attitudes and on-the-job

expectations, and conflict resolution. This program received national recognition.

**************@*****.***

Portland, ME 04103

Work Experience

Courier Driver

Vital Delivery Solutions

August 2021 - July 2024 • Scarborough

As a courier, I deliver and pick up mostly canvas bags to and from hospitals, banks, and other businesses and homes. Duties include confirmation of cargo, inventory control, and customer service. This is a 3 - day part-time position where I enjoy the driving and interacting with the customers. Tester Technician

MAINE PRETRIAL SERVICES INC

November 2019 - March 2020 • Portland

Conducted urinalysis testing on program clients for Drug Court. Interacted with the clients and counseled and mentored them. Assisted the clients with job search and acted as a job coach. However, due to COVID and the fact that several clients carried serious communicable diseases, and my age, the Director agreed with my decision to resign.

Shuttle Bus Driver

SP Parking

December 2016 - November 2019 • Portland

Shuttle Bus Driver for MMC employees. pre and post bus inspections, greeting customers in a friendly courteous manner, assisting customers when necessary, planning the safest and most expedient route with regard to construction or traffic delays and staying in constant two-way radio communication with dispatch. Delivery medications driver

Kindred Pharmacy

April 2006 - September 2008 • Portland

Delivered medications on a stat basis to nursing homes from Kennebunk to Bangor expedience and safety were paramount along with exceptional customer service. Also attention to detail in documenting the accuracy and safety of medications. Kindred was bought out by Pharmerica and the delivery program eliminated. Emergency Duty Worker-Child Protective

DHHS

May 1984 - September 2006 • Portland, ME

First responder from Child Protective to reports of imminent and serious child abuse and neglect. Emergency Duty Worker

State of Maine-DHHS-

May 1984 - August 2006 • Pine, AZ

< DHHS Emergency Duty Worker Child Protective Interviewed victim, family, collaterals and perpetrator (if possible) at law enforcement. When necessary Mande emergency safety placement and consulted with medical on diagnosis and possible causal factors. Worked with the family in assessing contributory causes and member roles and encouraged targeted members to follow through in various recovery efforts through specialized agencies. Prepared victim, witnesses and medical professional for court and often testified. Awarded Caseworker of The Year for The State of Maine < The Training Resource Center As Senior Employment Counselor at the Training Resource Center, working with clients with serious barriers to employment. I was a working supervisor the Youth Program for 16 to olds. We provided wrap around services including; GED prep, physical and mental health screenings, job sampling and shadowing, work experience at public agencies, vocational classes at area vocational schools, on the job training contracts with the private sector and job development. Clients also participated in one week of pre-vocational group where we emphasized attitude and job expectations and on the job problem solving. Also we utilized video recordings of mock interviews which proved tremendously helpful. This Program received national recognition from the Department of Labor. < Pharos House Inc. Counselor at Pharos House, a halfway house for work release inmates from federal and state correctional facilities. Duties involved direct supervision of the residents, facilitating groups, de - escalating crisis situations and job development. This was a one year work - study position. < Pine Point School as a live-in Houseparent for 13 teen males with emotional and behavioral diagnosis. This required 24 hour supervision, reinforcing behavioral plans, teaching and assisting with school work and conducting recreational activities and field trips. <Maine State Prison. Successful completion of a Psychology Internship at The Maine State Prison where I was mentored and supervised by a retired Psychologist from the CIA. This was a tremendous learning experience where I was instructed on identifying body language, eye movement indicators, administering vocational and personality testing and crisis intervention and identifying suicidal ideology . < Psychiatric Aide at Pineland Hospital and Training Center as a psych aide supervising and caring for 10 adolescent males suffering various forms of developmental delays. Duties were teaching adequate daily living skills (adl shills), assistance with dressing, eating and crisis situations, supervising recreational activities and administering medications. < Since my retirement I have held a few part time jobs not particularly relevant to my careers. - driving shuttle bus for Maine Medical Center employees. part time . < as a courier for Vital Delivery (part time presently) . < stat delivery driver at Kindred Pharmacy delivering medications to nursing homes.

Emergency Duty Worker

The State of Maine

May 1984 - August 2006 • Portland, ME

First responder to serious cases of child abuse and neglect. Conducted emergency case plans, interviewed and assessed child's condition and when necessary brought the child to medical facilities, interviewed collaterals and witnesses as well as family members and when needed arranged emergency placement pending completion of investigations. Also prepared witnesses and paperwork for court hearing and testified in court. Caseworker

DHHS-OCFS-Child Protective Services

May 1984 - August 2006 • Portland, ME

Emergency Duty Worker for Child Protective necessitated immediate response to serious reports of CA/N. Upon arrival, I assessed the child's condition, interviewed the child, and witnesses, and when necessary transported the child to an appropriate medical facility. Followed up with an intense family assessment and initiated an immediate case plan and when necessary placed the child in protective custody. Along with law enforcement liaison, interviewed perpetrator and initiated legal sanctions. Also continued assessing the child's family and made long-term case plans, usually involving family treatment. Prepared children and witnesses for court proceedings and testified in court. Emergency Duty Worker

State of Maine-DHHS-child protective

May 1984 - July 2006 • Portland, ME

First responder to reports of imminent serious child abuse in Cumberland County. Assessed childs' condition and accompanied victim for treatment when needed to Spurwink Child Abuse Clinic or Barbara Bush Hospital. Conducted interviews with victim, witnesses and family. When possible co-interviewed perpetrator with law enforcement. When necessary prepared victim, witnesses, medical professionals and paperwork for court. When appropriate arranged emergency placement with family members or other acceptable situations. Wrote family case plans for treatment and other recovery options for family and child.

Emergency Caseworker

Child Protection Services- State of Maine

September 1983 - July 2006 • Portland

As the emergency duty worker for CPS, I responded to imminent reports of serious child abuse in Cumberland County Upon arrival, assessed condition of the child, transported victim to a medical facility when needed, interviewed all collaterals including the perpetrator, conducted family safety assessment completed emergency court paperwork for custody when needed and prepared victim and witnesses for court as well as testifying in court. Also while there, I developed a network of law enforcement, medical professionals and other social service agencies that proved exceedingly efficient and successful in these endeavors at protecting the child. Worked extensively with staff at Barbara Bush Hospital and The Spurwink Child Abuse Clinic Also worked with many clients suffering from substance abuse, and their families. Assisted them with substance abuse evals and treatment as well as job acquisition skills and development.

Counselor

Training Resource Center

May 1977 - August 1984 • Portland

Provided employment counseling and training to young adults with severe barriers to employment ; including substance abuse. Provided a week of pre-vocational group emphasizing attitude, job expectations and problem solving on the job. Utilized area agencies to provide medical screenings, job sampling, subsidized work experience sites, area vocational schools including SMCC and on the job training contracts with area businesses. This program received national recognition for its effectiveness. Senior Employment Counselor

Training Resource Center

May 1977 - April 1984 • Portland, ME

Provided employment services to clients with serious barriers to employment. Our agency provided ; *GED preparation

*Physical and mental health services. *Job sampling and job shadowing. *Work experience at public work sites.

*Vocational training at area schools and colleges. *On the job training contracts at private sector companies. ***Upon acceptance in to the program, participants attended one week of group, concentrating on attitudes, appropriate behavior on the job and conflict resolution on the job. TRC received national recognition for its effectiveness. Senior Employment Counselor

The Training Resource Center

May 1977 - April 1984 • Portland, ME

Provided job acquisition skills and employment for clients with severe barriers to employment. This wrap-around program offered GED prep, job sampling, interest testing, paid work experience, vocational instruction at area voc schools and on-the-job training contracts. We were nationally recognized as the Most Effective Training Program in the nation. Program

House Parent

PINE POINT SCHOOL

October 1975 - April 1976 • Camden

Provided counseling and supervision to 13 male adolescents suffering from emotional and mental health issues. Live- in position required 24 hour vigilance and care to address a myriad of adolescent behaviors. Counselor

Pharos House

September 1973 - May 1975 • Portland

At Pharos House I did Counseling and supervising of 10 residents in a half-way house for offenders from local and federal correctional institutions. Co - facilitated groups, assisted in job development and provided crisis management when necessary. Ended employment upon graduation.

Intern Program

Maine State Prison

June 1973 - September 1973 • Thomaston

Supervised by two Psychologist in a very valuable experience in gaining hands on knowledge in counseling and testing of inmates. Administered various personality and vocational tests and was mentored exclusively in crisis counseling by a retired psychologist who screened applicants for the CIA. Education

University of Maine

Bachelors, Bachelor's degree in Psychology

September 1970 - December 1976 • Portland

Bachelor's degree in Psychology

University of Maine

Bachelors, Psychology B.A.

September 1970 - January 1976 • Portland, ME

Bachelor's degree in Psychology. Minor in Sociology. Completed Psychology Internship at The Maine State Prison supervised by a retired Psychologist from the CIA. University of Maine

Bachelors, BA in Psychology

September 1971 - December 1975 • Portland

BA in Psychology

Licenses and Certifications

Caseworker of the Year

State of Maine

July 2006

Awarded Caseworker of the Year for the State of Maine. LSW

State of Maine

December 1984

Licensed Social Worker

Maine Driver License Class C

State of Maine

March 1970

Class C drivers license

Skills

Decision Making Supervising Facilitating Psychology Demonstrated Ability Multitasking Mental Health Cash Management Conflict Resolution Assessment Skills Rapport Building Caring Social Service Teaching engagement skills Active Listening emergency case planning Engagement Skills

Traits

Credible

I am truthful and believable.

Communicator

I am able to effectively and respectfully communicate with superiors, colleagues, and staff. Creative

I have great ideas and am able to think outside of the box. Dependable

I can be counted on to complete whatever task, objective, or job is needed. Caring

I use my words and actions to help others without expecting anything in return. Volunteering

Pineland Training Center

Psychiactric Aide

June 1970 - June 1972 • Pownal, ME

Supervised and cared for 12 adolescent residents with diagnoses of various developmental delays ranging from moderate to severe. Taught daily living skills, and provided structured recreation as well as field trips.

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