Customer Service Associate
Resume:
Madison Morlett
Dallas, GA *****
**********@************.*******.***
Work Experience
Customer Service Associate
Publix - Dallas, GA
Present
• Drafted and edited customer service policies, procedures, and other related documents.
• Evaluated the effectiveness of current customer service processes using metrics such as response times, satisfaction ratings.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Referred unresolved customer grievances to designated departments for further investigation.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Provided technical assistance for customers regarding product usage and troubleshooting.
• Analyzed existing customer service processes to identify areas of improvement. Server/Bartender
Johnny Michael smokehouse - Cartersville, GA
February 2018 to June 2020
• Communicated with kitchen staff to stay updated on items
• Answered questions about menu items, ingredients, and pricing.
• Assisted other wait staff members in times of heavy customer traffic.
• Organized take-out orders efficiently according to customer requests.
• Greeted customers, answered questions and recommended specials to increase profits.
• Participated in team meetings to discuss new menu items or changes in policy.
• Took orders for food and drinks and delivered them to guests.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Utilized POS system to total meal costs and add taxes for final bill calculation. Prepared checks accurately and processed payments promptly. Education
Associate’s in Business
MCC - Nebraska City, NE
August 2021 to August 2022
Skills
• Research
• Pricing
• Negotiation
• Upselling
• Financial Report Writing
• Account Management
• Microsoft Powerpoint
• Strategic Planning
• Budgeting
• Data Entry
• Customer Service
• Recruiting
• Management
• Sales
• Communication skills
• Customer service
• English
• Pricing
• Windows
• Research
• Front desk
• Cash register
• Forklift
• Cash handling
• Typing
• Sanitation
• Supervising experience
• Restaurant experience
• Serving
• Merchandising
• Childcare
• Computer skills
• Food service
• Home care
Certifications and Licenses
Driver's License
Contact this candidate