Supply Chain Operations Manager

Terry J. Johnson

************@*****.*** Centennial, CO 303-***-****

QUALIFCIATIONS SUMMARY

A tenured professional with over 35 years of leadership in logistics, freight management, courier operations, and financial reporting. A solution-driven manager with a background in stakeholder relations for small-to-medium sized businesses, Fortune 500 companies, and a diverse workforce of supply chain professionals. Cross-functional leader committed to service, efficiency, and strategic partnerships for on-time service for air and land freight customers.

EXPERIENCE

TFORCE LOGISTICS, Aurora, CO 2011-2024

Branch Manager

Exceeded NOI budget for six consecutive years, achieving an average of 5% above targets through strategic cost management and through the optimization of route structuring and cost-efficient warehouse staffing.

Renegotiated vendor contracts and optimized delivery schedules that reduced purchased transportation expenses by 5% year over year.

Oversaw financial health of the branch managing regional profit and loss and accumulation of $20M in profit with implemented policies that boosted net profits by 8% annually.

Recruited and onboarded 125 staff members to scale operations, nearly doubling the size of the workforce while maintaining high performance metrics to support the organization’s financial goals.

Executed training programs for employees and contractors, achieving a 95% first-pass compliance rate.

Managed a Fortune 500 client portfolio, resolving inquiries with a 98% annual satisfaction rate and within a two-hour response window during peak seasonality of shipping and receiving.

Strategically upheld air and land partnerships with private carriers, commercial airlines, achieving greater than 90% on-time-delivery.

Operations Manager 2007-2024

Incorporated sales strategies with the partnership of Citibank Corporation, managing over 200 client accounts and spearheading profit growth from $2M to $20M throughout tenure.

Led compliance efforts to ensure 100% adherence to TSA regulations, safeguarding secure freight operations leading to a nearly 100% pass rate of inspections of 4.7M receivables.

Optimized route planning for a multi-state transportation network, improving service reliability and reducing costs by 10%.

Developed customer service protocols for banking, medical services packaging, and commercial B2B sectors, enhancing retention by 25%.

EXPRESS MESSENGER INC., Denver, CO 1988-2007

Operations Manager Route Manager Dispatch Manager

Supervised 110 drivers and courier dispatchers, reducing turnover by 20% through targeted recruitment and training programs.

Surpassed KPI for accuracy and efficiency across high-volume shipments while directing warehousing and packing operations across Colorado and neighboring southwest states.

SKILLS AND ACTIVITIES

Microsoft Applications, Transportation Management Systems, Freight Software

Proficient in warehouse safety, compliance, and equipment certification programs

Proud father and grandfather of three children and one grandchild respectively

Lead singer and rhythm guitarist for an actively performing local cover band established in 1983

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