Human Resources Customer Service
Resume:
Troial Andrews
Medical Receptionist
Calumet City, IL 60409
*********@*****.***
Seeking a position in the medical field that will allow me to utilize my knowledge and education Authorized to work in the US for any employer
Work Experience
Medical Receptionist
Medical Supply Plus-Gary, IN
May 2015 to Present
Registration, Insurance Verification, Medical billing, Authorizations, Answering phones, faxes, emails, inventory,
Medical Records Specialist
Viva Temp Agency (BCBS)-Chicago, IL
April 2023 to August 2023
A remote job making outbound calls to different medical facilities including hospitals. Requesting and receiving medical records. This job is temporary.
Insurance Verification Specialist
Mt. Sinai Medical Center-Chicago, IL
September 2022 to April 2023
(CONTRACT)
• To ensure that a patient's insurance will cover required medical procedures or hospital stays.
• Work within the EMR system- EPIC
• Verify insurance coverage for new patients and referrals, as well as update information for existing patients.
• Understanding of medical terminology for various procedures needed to be scheduled
• Retrieving Authorizations for High dollar procedores
• Fluent in Medicare and Medicaid
Scheduling Coordinator/Orders Management
Achieve Healthcare Services-Palos Hills, IL
October 2021 to April 2022
contract)
• Intake
• Answered phone calls 60+ daily
• Scheduled provider appointments in various departments
• Assisted with cancellations and ensured an appointment was rescheduled
• Contacted therapists, nurses, social workers, and physicians ensuring appointments were conducted
• Faxed orders for physicians to file
• Ensured doctors' signatures were obtained on any necessary records
• Filed and verified mostly government insurances
• Maintained orders and filed charts
• Documented in the EMR -Kinnser
Lab Tech
Lovebird Homecare-Matteson, IL
January 2022 to February 2022
I go to the homes or office of the client, where I collect the proper information (demographics) from the client. Then I Give a nasal swab or saliva capsule. I bag the specimen and current information. Housing Specialist
Windsor Square Apartments-Gary, IN
January 2007 to July 2009
• Scheduling Appointments
• Answering phones
• Rental collection
• Account follow up
• Work orders
• Resident notices
• Office inventory,
• Inspections
• Lease Renewal
Education
Certified in Phlebotomy
Phlebotomy USA - Palos Heights, IL
November 2021 to November 2023
High school diploma in General Studies
Merrillville High School - Merrillville, IN
February 2020 to May 2020
Skills
• EMR (10+ years)
• Scheduling (3 years)
• Medical Records (10+ years)
• Word (10+ years)
• Billing
• Epic (3 years)
• Clerical (10+ years)
• Microsoft Excel (10+ years)
• Outlook (10+ years)
• Excel (10+ years)
• coding (10+ years)
• Front Desk (10+ years)
• Front Office (10+ years)
• Medical Billing
• Reception (10+ years)
• EMR systems (10+ years)
• Customer service (10+ years)
• Administrative experience (10+ years)
• Medical Scheduling (3 years)
• Hospital Experience (10+ years)
• Medical Office Experience (10+ years)
• HIPAA (10+ years)
• Insurance Verification (6 years)
• Medical Terminology (10+ years)
• Medical Coding (1 year)
• Transcription (7 years)
• Receptionist (10+ years)
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Patient Care
• Microsoft Word
• Microsoft Outlook
• Clerical experience
• Anatomy Knowledge
• Computer Operation
• Organizational Skills
• Experience Administering Injections
• Phlebotomy
• PCR
• Home care
• Documentation review
• Microsoft Access
• Multi-line phone systems
• Medical receptionist
• Windows
• Multi-line phone systems
• Supervising experience
• Medical records
• Medical terminology
• EMR systems
• HIPAA
• ICD-9
• ICD-10
• Medical office management
• Typing
• Hospital experience
• Customer service
• Salesforce
• Databases
• Office management
• Leadership
• Supervising experience
• Microsoft Access
• Windows
• Accounts receivable
• Conflict management
• Anatomy knowledge
• Documentation review
• Front desk
• ICD coding
• Clerical experience
• Communication skills
• Patient care
• Inpatient
• Home health
• Project management
• EHR systems
Certifications and Licenses
Phlebotomy
November 2021 to November 2023
CPT
CPR Certification
January 2024 to January 2026
Driver's License
Assessments
Protecting patient privacy — Proficient
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Case management & social work — Proficient
March 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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