Security experience, customer service experience
Resume:
Amanda L. Nation
**********@*******.***
Oglesby, IL 61348
Skills & Qualification:
Self-directed, works well independently, and can build team relationships.
Excellent interpersonal communication skills, excels in assuring people’s needs are met and satisfactory answers to problems and questions are provided.
Responsible, dependable, works very well with others, willing to help others, friendly personality, punctual, organized, and learns new traits and jobs quickly.
Knowledgeable in Microsoft Word, Excel, PowerPoint, Google Docs, Email, Google Drive
Safety conscious, always double-check everything that is required. Work Experience
Correctional Treatment Officer
Joliet Treatment Center, Joliet, IL – Jan. 3, 2022 – Oct. 5, 2022 Joliet Inpatient Treatment Center, Joliet, IL – Oct. 6, 2022 – Oct. 4, 2024
Supervises individuals in custody in accordance with agency rules and standards.
Observe individuals in custody and report behavior and reactions to other professional team members.
Receives ongoing training to develop new and updated skills and improve proficiency in carrying out specialized service delivery programs involving group or individual services to individuals in custody.
Ensures individuals in custody have access to necessary and appropriate medical services.
Maintains assigned area in a safe, clean, and orderly condition.
Transports and supervises individuals in custody movement to and from destinations inside/outside the facility grounds including but not limited to correctional centers, courts, and hospitals Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Juvenile Detention Officer
LaSalle County Detention Center, Ottawa, IL – March 2018- January 1, 2022
Ensure the safety and security of the juvenile detention facility including the residents, myself, and other staff
Be directly involved with residents by being present during program activities, Use verbal communication skills to manage behavior, properly document daily activities, behavior of residents, and unusual incidents as required, and conduct room and personal searches as directed
Assist other staff in physical restraint situations including physically removing the resident from the situation and transporting them to a secure area
Conduct program activities safely and responsibly, accessible to listen to resident’s problems and offer advice within the limits of my training and experience, and serve as a role model for residents State Farm Total Loss Claim Associate
Stat Farm, Bloomington, IL- Nov. 2016 – March 2018
Delivers remarkable customer experience through assisting and handling claims involving automobile total losses.
Within approved limits, applies claims settlement procedures to process claims, initiate claim payment process, and close files assigned by Auto Claim Management, Claim Specialist, and/or electronic assignment.
Assist claim specialists with the collaboration of internal partners and interface with external vendors, securing releases, and other duties on property claims. Uses various electronic resources for claim handling, assists claim specialist with recognizing and properly handling and salvage issues
Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair, total loss handling methods, and parts to settle claims within approved limits. Follows established procedures to appropriately review, handle and settle applicable routine property and/or material damage claims.
Communicates claim information with team members, business partners, and external customers which may require contact by telephone, written correspondence, in person or other electronic media, recognizes and refers total loss claims that are beyond the scope of authority, arranges rental car and towing service, reviews written or computerized estimates in loss settlements, informs agents as needed during claims process.
Organizes and processes assigned work and large volumes of claims utilizing appropriate procedures, researches, resolves, and settles tasks within approved limits and/or as directed, recognizes potential NICB indicators, recognizes and explains terms of policy as appropriate, opens applicable causes of loss, and completes claim re-assignment to appropriate Auto/Fire segment, and manages mail queue for claim specialists.
G4S Secure Solutions, Bloomington IL.
Security Guard at I.V.C.C. Oglesby and Ottawa Campus, June 2016 – Nov. 2016
Performs security patrols of designated areas on foot or in vehicle, and watches for irregular or unusual conditions that may create security concerns or safety hazards.
Sounds alarms or calls the police or fire department in case of fire or presence of unauthorized persons, and warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
Permits authorized persons to enter the property and monitors entrances and exits, observes departing personnel to protect against theft of company property, and ensures that authorized removal of property is conducted within appropriate client requirements.
Investigates and prepares reports on accidents, incidents, and suspicious activities, and assists customers, employees, and visitors courteously and professionally. Shipping and Receiving Material Handler
Kohl's Distribution Center Ottawa, IL- July 2010-Aug. 2016
Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment, record the number of units handled or moved, using daily production sheets or work tickets, read work orders or receive oral instructions to determine work assignments or material or equipment needs.
Performing general physical activities, handling and moving objects, communicating with supervisors, peers, or subordinates, making decisions, and solving problems
Experience with dollies, forklifts, pallet jacks, personal computers Customer Service Agent
OfficeMax Peru, IL- Nov. 2009- July 2010
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Interacting with computers, communicating with persons outside the organization, communicating with supervisors, peers, or subordinates, processing Information, resolving conflicts, and negotiating with others.
Experience with Desktop computers, Email software, and multi-line telephone systems. Shipping and Receiving Material Handler
Walmart Distribution Center, Spring Valley, IL - June 2005-Feb. 2009
Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment · Record numbers of units handled or moved, using daily production sheets or work tickets · Read work orders or receive oral instructions to determine work assignments or material or equipment needs,
Handling and moving objects, operating vehicles, mechanized devices, or equipment, communicating with supervisors, peers, or subordinates
Experience with dollies, forklifts, pallet jacks, personal computers Education
Bachelors of Science, Criminal Justice Studies- Lincoln College, May 2015 Associates of Science, General Studies and Science- Illinois Valley Community College, May 2009 High School Diploma- LaSalle-Peru Township High School, May 2003 Honors & Awards
Honor Society, inducted into the Alpha Sigma Lambda Honor Society at Lincoln College, Dean's List all four quarters, and Associate of the Month at Walmart DC 2007 References
Evelyn Simmons-Juvenile Detention Officer
LaSalle County Detention Center
757 Hiawatha Dr
Ottawa, IL 61350
Bethany Hologa- Juvenile Detention Officer
LaSalle County Detention Center
439 1st Ave
Ottawa, IL 61350
*******.******@*****.***
Malissa Mason- Correctional Treatment Officer
Joliet Impatient Treatment Center (IDOC)
Forest Park, IL 60130
************@*****.***
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