Salesforce Developer Data Integrity

Priya Bhavana Rajampalli

412-***-**** Gmail: **************************@*****.*** Linked. In: Priya Bhavana Rajampalli LinkedIn SUMMARY

● Salesforce Certified Developer with expertise in customizations, development, configurations, data migrations, and integrations.. Managed 20+ user stories, optimized system performance, automated workflows, and ensured data integrity.

CERTIFICATI ONS

● Salesforce Certified Administrator. (ADM 201) – 2020 (Active).

● Salesforce Certified Platform Developer I (PD1) – 2020 (Active).

● Salesforce Certified Platform App Builder – 2022 (Active).

● Agent force for Service Super badge unit (Trailhead) – 2025. WORK EXPERIENCE

Bright Mind Enrichment and Schooling (USA), Salesforce Developer. Sep 2024 – Present

● Built 5+ Salesforce Flows to automate donation tracking and manage 100+ volunteer assignments monthly, reducing manual effort.

● Configured 3 profiles, 6 permission sets, and a role hierarchy for 50+ new nonprofit users, streamlining onboarding and enforcing security protocols.

● Maintained role and profile assignments for 50+ staff members, ensuring secure, role-based access to donor and program data.

● Applied OWD settings (Private for Contacts and Opportunities), 4 criteria-based sharing rules, and 10+ manual sharing settings to meet nonprofit compliance standards. DXC. Technology, Bengaluru (India), Salesforce Developer. Jul 2020 – Jul 2022

● Developed Apex triggers to automatically link relevant Knowledge Articles to open cases based on customer metadata.

● Designed and deployed custom Aura Components to display MAPR case metadata, including OS version, product type, improving data accessibility for 500+ support agents and reducing average case resolution time.

● Led the migration of over 1,000 Knowledge Articles and 1,500 linked Cases from HPE to MapR using SOQL and Data Loader, ensuring accurate mapping of article content and metadata.

● Developed a scalable MuleSoft ESB integration using RAML and API-led connectivity to seamlessly connect Salesforce CPQ with ERP SAP, enabling synchronization of pricing, contract terms, and order data.

● Engineered and automated a CI/CD pipeline using Git and Copado, improving Salesforce metadata deployment and reducing post-deployment issues by 40%, accelerating release cycles.

● Developed 3+ Visualforce Pages with Apex Controllers to dynamically display translated Knowledge Articles, enabling multi-language support for over 1,000 articles, enhancing global knowledge accessibility. TECHNICAL SKILLS

● Declarative Skills: Profiles, Roles, Permission Sets, Sharing Rules, Object Relationships, Process Builder, Flows, Validation Rules, Reports and Dashboards, Page Layouts, Security and Data Model, Workflow Rules, Governor Limits, Data Loader Workbench, Data Import Wizard.

● Development Skills: Apex (Triggers, Classes, Batch Classes, Controllers), HTML, CSS, JavaScript, Lightning Web Components (LWC), Aura Components, Visualforce, SQL, SOQL & SOSL, Salesforce APIs, Salesforce Lightning Communities, Web Services, REST & SOAP API Integrations, Bitbucket, Salesforce DX, Github, CLI.

● Cloud: Service Cloud, Sales Cloud, Data Cloud, Non-Profit Cloud.

● Platforms/Tools: Python, JSON, Data Loader, Workbench.

● Core Competencies: Agile/Scrum, Jira, Confluence, Presentation Skills, People Management. EDUCATION

• Cleveland State University, Cleveland, OH - Master’s in Software Engineering. Aug 2022 - May 2024

• Anurag Engineering College, India – Bachelor’s in computer science.” Aug 2016 - Sep 2020 CAPSTONE SALESFORCE PROJECT

Capstone Project: AI-Powered Automation for Enhanced Customer Support Aug 2023- May 2024

• Independently designed and developed AI-driven automation flows in Salesforce (Trailhead), optimizing customer support processes and reducing manual interventions.

• Implemented Omni-Channel Routing flows, dynamically assigning cases based on channel type, priority, and agent availability, enhancing case management efficiency across email, chat, and social media platforms.

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