Technical Support It
Resume:
**************@*****.***
PH*-B Blk 8 Lot 10 Xavier Estates,
Upper Balulang, Cagayan de Oro
City, Misamis Oriental 9000
Ruzzelle E. Otadoy
P R O F I L E
C O N T A C T E X P E R I E N C E
E D U C A T I O N
S K I L L S
As a College intern experienced in managing receipt documentation, streamlining technical support, and contributing to event planning. Conducted engaging product demonstrations, ensured accurate event finances, handled customer inquiries professionally, and executed secure bank transactions. Dedicated to skill expansion and ongoing contributions to team success. Admin Assistant and IT Support
Bachelor of Science in
Information Technology
General Academic Strand
focused in Information
Technology
RSPOT Solutions, Inc Cagayan de Oro City
February 2023 - July 2023
Honed communication for collaboration, built customer connections, and cultivated patience for problem-solving. Time management and urgency skills optimized productivity, while proactive troubleshooting showcased commitment to innovation. Ongoing dedication to personal growth and delivering value to teams and clients.
Customer Service Representative
University of Science and
Technology of Southern
Philippines
Teleperformance Cagayan de Oro City
June 2023 - August 2023
2019-2023
Phinma - Cagayan de Oro
College
2017-2019
Computer Literate
Effective Communication
Microsoft Office proficiency
Fast Learner and Worker
Efficient with programming
Keen to Details
Time Management
I provide efficient and effective solutions for hardware and software issues. Skilled in troubleshooting, I ensure prompt resolution of technical challenges, demonstrating a commitment to customer satisfaction. My role involves clear communication to guide users through problem-solving steps and contribute to a positive customer experience.
Technical Support Representative
Concentrix Cagayan de Oro City
October 2023 - May 2024
IT graduate from the University of Science and Technology of Southern Philippines. Experienced in admin assistance, IT support, and customer service. Proven track record in documentation, technical support, and events. Excels as a dedicated Technical Support Representative, prioritizing efficient issue resolution. As an online proctor, I monitored remote exams to ensure academic integrity using specialized software and webcams. I verified identities, observed exams in real-time, and prevented cheating while adeptly multitasking to manage several students simultaneously. My role ensured a secure, fair, and seamless testing environment for all participants.
Customer Service Representative / Proctor
OP360 Cagayan de Oro City
May 2024 - August 2024
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