Customer Service Representative

APRIL WILSON

Customer Service Representative

318-***-****

***********@*****.***

Objective

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.

education

Colorado Technical University

Associates

Business Administration

experience:

Team Associate, Walmart

Nov. 2023-present

Stock shelves, provide customer service, able to run cashier.

Customer Service Representative, Arise

Jan 2023- Nov. 2023

Meet inbound customer needs.

Handle customer inquiries and document researched and resolve customer service issues.

Customer Service Representative, Conduent

Aug. 2022-Jan. 2023

Meet inbound customer needs.

Handle customer inquiries and document researched and resolve customer service issues.

Customer Service Representative, Startek

May 2021- July 2022

Answer customer needs by chat.

Troubleshot issue and get it resolved.

Document issue and resolution.

Contact this candidate