Service Representative Customer
Resume:
Nicolette Luafulu
Anchorage, AK *****
*********@*****.***
Customer Service Representative
Authorized to work in the US for any employer
Work Experience
Booking Clerk
Anchorage Correctional Facility - Anchorage, AK
May 2023 to Present
I would book in inmates entering the facility. I would enter them in the APSIN system and add all charges that was committed. I would fax and email required paperwork to various facilities. Operate a multi- phone line system, operated office machinery and utilized multiple computer softwares. Court Case Manager
Alaska Court System - Anchorage, AK
July 2019 to Present
File cases for Domestic Violence cases. Rule out worked cases and send copies to agencies, lawyers office and other court houses in Alaska. Answer a multi- phone line system. Take in cash for traffic payments. Utilize office machinery.
Security
Geo Group, Inc. (Geo Re-Entry Services) - Anchorage, AK April 2009 to April 2019
Security for Inmates. I would sign them in and out of the facility. Kept track of their whete abouts and make sure that they are not late returning to the facility. Performed hourly head counts to make each resident is accounted for. Conduct Orientation for new Inmates entering the facilities. Conduct UA's and pat downs and also performed room shakedowns for any unauthorized contrabands. Utilized a multi phone line system, utilized emails as well as multiple computer softwares. Education
Diploma
S.A.V.E. High School - Anchorage, AK
August 2000 to August 2002
Skills
• Case management
• Caregiving
• Individual / group counseling
• Logistics
• Negotiation
• Developmental disabilities experience
• Multi-line Phone Systems
• Motivational Interviewing
Certifications and Licenses
Driver's License
Additional Information
HIGHLIGHTS OF QUALIFICATIONS:
• Team building leadership
• Delegates responsibilities.
• Negotiate and resolves differences.
• Strong ability to multi-task under pressure.
• Organized and detailed oriented; ability for understanding procedures and logistics.
• Strong skills in time management, prioritizing tasks, and meeting deadlines.
Contact this candidate