Medical Assistant Customer Service
Resume:
Tracy Prior
Plano, Plano *****
469-***-**** - ***********@*****.***
Professional Summary
Dedicated Medical Assistant with proven expertise in patient care and HIPAA compliance, honed at SynergenX-LowT and Dr. Louis Torres. Excelled in patient scheduling and fostering trust through exceptional customer service. Achieved a significant reduction in patient wait times by efficiently managing lab specimens and phlebotomy tasks, demonstrating both hard and soft skills.
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Patient-focused care
Work History
03/2024 to 08/2024
Medical Assistant
SynergenX-LowT – Dallas, TX
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Sanitized, restocked, and organized exam rooms and medical equipment.
Prepared lab specimens for diagnostic evaluation.
Collected and documented patient medical information such as blood pressure and weight.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
07/2023 to 09/2023
Medical Assistant
Dr. Louis Torres – Plano, TX
inputting patient's information into the EHR.
Collected and documented patient medical information such as blood pressure and weight.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Cleaning and restocking patient rooms and waiting area
10/2015 to 03/2017
Caregiver
Always Best Care – Dallas, TX
Assisted patients with self-administered medications.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Transported clients to and from medical appointments with safety and efficiency.
Assisted with daily living activities, running errands, and household chores.
Education
11/2024
Phlebotomy Training Specialists - Richardson, TX
10/2023
Concorde Career College - Dallas, TX
05/2006
Associate of Arts: Business Administration
Collin County Community College - Plano, TX
Certifications
Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
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