Customer Service Team Leader

EXPERIENCE

Collection Agent/Field Visitor

AlWasl Collection W.L.L., Bahrain

Oct 1, 2023 – May 31,2024

• Visiting houses / commercial premises and collecting relevant information, e.g., new contact numbers/new addresses.

• Delivering/collecting documents to/from

customers/clients and a reminder/letter to customer premises.

• Assisting the collection team’s arrangement with the customer when required

• Deal with customers diligently, courteously and

professionally while collecting payments

• Implement the collection strategies, processes and procedure

• Persuade customers diligently to pay overdue

amounts

• Agree and discuss monthly collection target with Collection Team Leader

• Follow the Company's and Clients code of conduct

• Ensure to maintain the confidentiality of the

Company's, Clients, and Customers' information

Assistant Operator Drawing

Middle Cables LTD, Bahrain

Nov 2022 – April 2023

• Operating and running a drawing machine,

Controlling, and monitoring the process, material, and observation to detect product faults. It includes direct physical activity such as handling, arranging, and moving materials, as well as manipulating

things with your hands.

Sales / Customer Service

Channels Company [STC], Bahrain

Aug 2021 – Nov 2022

• Promoting brand products and resolving client issues

Sales / Customer Service

Al Majd Insurance, Bahrain

Jul 5,2018 – May 9,2019

• Completion of customer procedures and find a

more affordable insurance policy, company, and

price. Resolve client issues, sell insurance, and

provide customer support.

EDUCATION

Sheikh Khalifa Bin Salman Institute of Technology

2012 – 2015

High school technical Certificate in Electricity, Bahrain SKILLS

• Languages: Native Arabic speaker Intermediate

in English

• Applications: MS Applications

COURSES AND CERTIFICATES

Pearson BTEC International Level 2 Diploma (SRF)

in Engineering

Jun 2017

Certificate from National Institute for Industrial Training, Bahrain

*****************@*****.***

MOHAMED HUSAIN HASAN

+966-********* Saudi Arabia

5th March 1997

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