Operations Manager Process Improvement
Resume:
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MARC HOLTZBERG
OPERATIONS MANAGER
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PROFESSIONAL SUMMARY
Dynamic Operations Manager with a proven track record at JLL and Catalent, specializing in project management, process improvement and regulatory compliance. Skilled in Six Sigma methodologies and adept at root cause analysis. I excel in managing operations projects while enhancing operational efficiency while fostering collaborative relationships. Committed to delivering high-quality results in fast-paced environments.
EXPERIENCE
Operations Manager
March 2024 - January 2025 JLL, St. Petersburg, FL
• Oversaw maintenance of facilities, equipment, and machinery used in operations
• Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
• Coordinated and tracked request for proposals (RFP's) for several key vendors.
• Strategized with leadership to stay ahead of changing customer needs and labor planning concerns. Implemented strategic goals and initiatives to align company with mission, values, and vision.
• Prepare/update project status reports, process invoices, update tracking reports, and maintain files for due diligence and financials.
• Performed cost analysis on various projects, reporting findings to JLL Finance and Senior Management to determine areas for improvement or savings potential.
• Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
• Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards.
• Created reports to track performance metrics against established targets and implemented process improvement strategies to reduce cost, improve efficiencies and analyze report on financials.
• Participated in monthly client calls to explain findings and answer questions.
CONTACT
*************@*****.***
Tampa, Florida 33626
SKILLS
• Process Improvement
• Preventative Maintenance
• Calibration
• Procedure Development
• Microsoft Office365
• JD Edwards
• Blue Mountain Calibration
Manager
• Smartsheet
• Corrigo
• SharePoint
• AutoCAD
• Deviation Investigation
• Corrective Action Determination
• Root Cause Analysis
• Environmental Health and
Safety
• Regulatory Compliance (cGMP,
ISO 9002, 13485)
• Six Sigma Master
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Sr Technical Writer - Procurement
July 2023 - April 2024 Catalent Pharma Solutions, St Petersburg, FL
• Responsible for composing and revising purchasing and receiving specifications and documenting supporting documentation to meet stringent quality standards.
• Proactively communicated with manufacturers and suppliers for material documentation and receiving updated documents as needed.
• Spearheaded the onboarding new manufacturers and materials, facilitating seamless integration into facility operations and production. Sr Technical Writer - Engineering
September 2018 - July 2023 Catalent Pharma Solutions, St Petersburg, FL
• Authored and revised comprehensive work order instructions for calibration and maintenance of equipment throughout the facility, ensuring adherence to operational standards.
• Standardize and align the instructions with the work order generation schedule in order to minimize equipment downtime.
• Investigate equipment failures document, and perform root cause analysis, make instructional changes to avoid future failures. Sr Validation Specialist
November 2008 – September 2018 Catalent Pharma Solutions, St Petersburg, FL
• Managed equipment qualifications, verifying cleaning and process validations, ensuring adherence to project deadlines and regulatory requirements.
Validation Specialist / Facility designer
2005 – November 2007 King Pharmaceuticals, St Petersburg, FL
• Managed and revised facility drawings with architects and engineers for as-built conditions using AutoCAD.
EDUCATION
Bachelor of Science (B.S.) in Industrial Engineering Western New England College, Springfield, MA
CERTIFICATIONS
• Six Sigma Master Certificate July, 2008
REFERENCES
References available upon request
COMMUNITY SERVICE
PRESIDENT AND BOARD MEMBER
CSZ Brotherhood, Tampa, FL
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