Technical Writer Machine Learning
Resume:
Deborah Reece
Sr. Technical Writer
Columbia, SC Metro Area Cell: 870-***-**** *************@*****.*** LinkedIn Profile Website Portfolio Summary
Sr. Technical Writer with 10+ years of experience, specializing in developer and API documentation within Agile environments seeking a direct role with company. Former developer with a strong ability to bridge technical complexities with user-friendly documentation. Proven expertise in improving developer experience (DX) and increasing integration success rates. Effective leader and communicator, consistently driving projects to completion. Excellent research and interviewing skills. Interest in AI/ML
Core Competencies
• API Documentation & Technical Writing:
o Authoring REST API guides with comprehensive overviews, process flows, UML diagrams, use cases, and code snippets
o Creating API reference content using developer specs in Swagger 2.0 (OpenAPI 3.0) o Familiar with UX design concepts
• Docs-as-Code: Content creation using Git, Markdown, and developer portals.
• Programming & Data Models:
o Experienced with Python, Swift, Kotlin, JavaScript, C++, Java, Node.js, JSON, and YAML
• Development & Collaboration Tools:
o Managing repositories using GitHub, Git, and Bitbucket with Git Bash CLI o Collaborating with development teams in Azure DevOps and SaaS environments o Regenerating Hugo web pages to update content for developer portals
• Knowledge Management:
o Designing and maintaining knowledgebase wikis and hierarchies in Confluence and ServiceNow
• Artificial Intelligence and Machine Learning:
o Knowledge of AI/M concepts, Natural Language Processing, Deep Learning, and TensorFlow libraries
• Document Creation:
o Producing a range of documentation including SDK integration guides, product marketing guides, user guides, FAQs, release notes, SOPs, business processes, Medicaid RFPs and SOWs, technical specifications, cybersecurity documents (NIST-compliant), policies and procedures, BFRDs, process models, and flowcharts Technical Tools
• Programming Languages: JavaScript, Java, Python, C++, Kotlin, Swift, Node.js, JSON, YAML, XML, HTML, CSS, SAS, Visual Basic
• API Documentation: Markdown, Postman, Swagger (OAS), GitHub, Git, Bash CLI, Bitbucket, Sourcetree, Visual Studio Code, Jupyter Notebook, DITA, Google Docs, MS Office, Docs-as-Code
• Project Management & Knowledgebase: Jira, Kanban, Rally, Confluence, Horizon, ServiceNow
• Cloud & DevOps: CI/CD, Azure DevOps, Kubernetes, AWS Cloud Computing
• Databases & Operating Systems: Oracle SQL, Linux, iOS, Android, Windows
• Messaging Platforms: Microsoft Teams, Slack
• AI/ML: CoPilot, ChatGPT, Perplexity, Gen AI Prompt Engineering. LTX Studio (text to video creation)
• Methodologies & Frameworks: Agile Scrum, Web Services, NIST, SaaS, ITIL, ITSM, OAuth, UX Design, SDLC Professional Experience
Sr. Technical RFP Writer
Maryland Dept. of Health (MDH) Remote 12/2023 6/2024 Wrote Request for Proposals (RFPs) for Medicaid to ensure the success of MDH vendor procurement process goals.
• Facilitated effective stakeholder engagement through discussions to gather technical requirements for critical programs, such as the Maryland Aids Drug Assistance Program (MADAP) and the Surveillance Utilization Review Subsystem Request (SURS).
• Improved document clarity and accessibility by redesigning Statement of Work (SOW) and RFP templates, leveraging SharePoint Online for centralized storage and collaboration.
• Led in cross-functional collaboration by organizing review meetings with subject matter experts (SMEs) to ensure accurate RFP development.
• Ensured compliance and accuracy through meticulous reviews of RFPs and compliance matrices, delivering all contracted documentation on time while meeting stakeholder expectations. Sr. API Technical Writer
IGT Remote 03/2023 05/2023
Accelerated client integration with the Regional Gaming System (RGS) platform by developing a Swagger-based API reference guide, enabling seamless iLottery game launches by customers in legal States.
• Revamped developer resources by documenting new API calls for gaming transactions using Swagger specifications, providing clarity and usability for IGT developers.
• Enhanced API documentation quality by creating detailed overviews for new endpoints and reviewing the existing online help system to address gaps in developer understanding.
• Proactively gathered API requirements in regular meetings with key stakeholders, including the CTO, product manager, and lead architect.
• Delivered visually engaging documentation aligned with corporate branding by designing and applying a branded template to the API guide.
• Completed the contract on time and delivered high-quality, comprehensive API documentation that met stakeholder expectations.
Sr. API Technical Writer
Netspend Remote 06/2022 12/2022
Prioritized business partner success by creating OAS (Swagger)-based API reference guides for payment transaction endpoints for prepaid debit cards for underbanked customers, ensuring developer clarity.
• Touched up API usability by thoroughly verifying API calls in Swagger UI and documenting methods, parameters, schemas, URLs, and sample code for seamless integration.
• Interfaced with architects, product owners, and the technical writing team through Scrum meetings, Jira task management, and sprint backlog grooming to ensure the contracted deliverables aligned with project goals.
• Secured accuracy and completeness by researching developer notes and business analyst feedback in Jira and Confluence to document new API endpoints and webhooks.
• Supported customer integrations by documenting SOAP XML APIs, successfully meeting contract expectations. Sr. API Technical Writer
T-Mobile Remote 11/2021 06/2022
Provided effective developer resources by documenting comprehensive API reference guide topics in Apigee DevCenter.
• Designed topics in the dev portal, covering critical areas such as API security, design, load balancing, troubleshooting, Kubernetes API gateway solutions, and proxy generation.
• Managed user stories on Jira Kanban board, ensuring progress monitoring and task prioritization.
• Conducted documentation reviews with developers and project managers to verify completeness.
• Facilitated effective communication with cross-functional teams via Slack and Agile Scrum meetings, providing timely status updates and resolving documentation issues.
• Delivered high-quality documentation on time, meeting contract requirements and supporting internal developers' technical expertise.
Sr. API Technical Writer
Mastercard Remote 05/2021 10/2021
Elevated developer resources by documenting API payment transactions for the developer portal, supporting business partners with solutions like Click-2-Pay, Secure Remote Commerce for Merchants, and e-Commerce platforms.
• Applied Docs-as-Code methodology, utilizing Markdown and HTML to edit and create API reference content directly in Git repositories.
• Assured version control accuracy by managing commits, pushes, merges, and branch updates using Git Bash, maintaining a consistent and reliable documentation process.
• Updated API portal after changes by regenerating web pages with Hugo to reflect new content.
• Aligned documentation with codebase by submitting pull requests in Azure DevOps for product manager reviews, ensuring consistency and technical accuracy.
• Resolved roadblocks efficiently through Agile Scrum standups and collaboration with the technical writing team, leveraging the Azure DevOps Confluence matrix for tracking progress.
• Delivered high-quality contracted documentation on time, meeting stakeholder expectations and supporting developer understanding for business partners.
Sr. API Technical Writer
IDEMIA Remote 09/2020 06/2021
Improved customer experience by creating comprehensive API reference guides for mobile identity access and verification apps, enhancing product discoverability in the developer portal.
• Helped developer integration by documenting API endpoints and providing clear overviews, use cases, and technical flow diagrams to illustrate API call processes.
• Enhanced multi-platform support by developing SDK and API guides in Markdown for Android (Kotlin), iOS
(Swift), and Web (JavaScript) apps, ensuring consistent documentation across platforms.
• Strengthened documentation workflows through effective version control using GitHub and Bitbucket, ensuring accuracy and consistency in local repositories.
• Simplified user onboarding by writing step-by-step process flows and revising product user guides for Mobile ID and Mobile Verify apps to improve clarity and usability.
• Researched developer’s notes in Confluence and Jira to document new features.
• Scheduled interviews with project owners and developers to gather requirements for documenting API calls.
• Delivered high-quality contractual documentation on time, meeting all deadlines, project goals, and stakeholder expectations while coordinating QA repository uploads and final guide verification in SharePoint Online. Sr. Technical Writer
Wells Fargo Remote 04/2020 09/2020
Ensured regulatory compliance by leading cross-functional teams to define and document federal processes required for adherence to FDIC Rule 370, facilitating effective handling of customer deposits during bank failure events.
• Developed a comprehensive SOR playbook that provided clear guidance to the bank on managing insured and uninsured customer deposits in alignment with federal regulations.
• Authored account management procedures by analyzing business requirements for handling various account types, including checking, savings, money market accounts, and CDs.
• Fostered stakeholder collaboration through meetings with project managers and key stakeholders to review and finalize the SOR playbook's processes.
• Delivered high-quality documentation on time, meeting contract requirements while ensuring compliance with FDIC regulations and supporting operational readiness for bank failure scenarios. Sr. Technical Writer
Bank of America Remote 05/2019 03/2020
Strengthened AWS cloud portal usability by creating a comprehensive AWS cloud portal reference guide, documenting procedures for internal architects to streamline cloud operations.
• Augmented cloud migration support by collaborating with architects to document critical portal procedures, including authentication, onboarding, VM provisioning, management, and load balancer deployment.
• Expanded knowledge base by developing wikis in the Horizon knowledge base, covering topics such as cloud portal cybersecurity, FAQs, and product guides.
• Streamlined documentation workflows by updating cloud portal documentation in Git repositories using Markdown, Sourcetree, and Git Bash (CLI) for version control.
• Delivered high-quality documentation on time, ensuring clarity and usability while meeting all contract requirements and supporting internal architectural teams effectively. Sr. Technical Writer
Kaiser Permanente Remote 07/2018 05/2019
Developed a comprehensive internal metrics knowledge base to accurately reflect patient performance data, improving accessibility and usability for KP’s hospitals and clinics.
• Provided metrics documentation by collaborating with data analysts and stakeholders to define scope, gather requirements, and ensure alignment with organizational goals.
• Enhanced clarity and usability through detailed wikis in Confluence, including metric definitions, formulas, sample results, and data field tables.
• Verified data accuracy by writing SQL queries to document and cross-check Oracle database metrics tables.
• Certified documentation quality by leading knowledge base reviews with subject matter experts (SMEs) to confirm the accuracy and completeness of all topics.
• Delivered high-quality documentation on time, meeting tight deadlines while supporting operational improvements in patient performance tracking.
Sr. API Technical Writer
Equifax Alpharetta, GA 03/2018 06/2018
Contributed to streamlined API consumption by developing a comprehensive API reference guide for the Apigee developer portal, improving usability and accessibility for developers.
• Guided the onboarding experience through step-by-step tutorials designed in PowerPoint, instructing developers on account registration, API key generation, application creation, and making their first API call.
• Ensured accuracy and alignment by collaborating with developers and analyzing Swagger specifications to define clear API requirements.
• Delivered high-quality contractual documentation on time, supporting developers in efficiently integrating and utilizing APIs within the portal.
Sr. API Technical Writer
American Express (AMEX) Phoenix, AZ 03/2017 08/2017 Upgraded developer resources by updating API payments reference documentation with detailed descriptions of new endpoints, improving clarity and usability for business partners in the developer portal.
• Advanced API content quality by revising overviews and descriptions, including URLs, JSON objects, methods, parameters, sample requests/responses, status codes, and error messages for Card Partner applications.
• Assisted in smooth API integration by documenting key transactions such as Spend Control Vault, ATM Locator, Pay for Points, Partner Card Application Offers, and V-Payment.
• Created up-to-date documentation by editing YAML files to reflect new API features and endpoints in dev portal.
• Facilitated collaboration with developers and product owners during Scrum meetings to gather accurate API requirements and align documentation with project goals.
• Simplified authorization workflows by authoring an OAuth2 guide to explain third-party authentication processes.
• Delivered high-quality documentation on time, meeting deadlines and supporting business partner success through comprehensive and reliable API references. Sr. Technical Writer
SC Dept of Health and Human Services (SCDHHS) Columbia, SC 2015 2016 Safeguarded critical Medicaid MMIS data by authoring cybersecurity documents that ensured compliance with NIST and CMS standards, protecting Personal Identity Information (PII).
• Developed robust cybersecurity templates by analyzing CMS MARS-E 2.0 standards and NIST Special Publications 800-53 and 800-171, providing a standardized approach to security documentation.
• Moderated system security planning by collaborating with security analysts to create System Security Plans (SSP) and Software Design Documents (SDD), ensuring alignment with federal regulations and controls.
• Delivered high-quality contractual documentation on time, meeting stringent deadlines while supporting compliance with federal cybersecurity frameworks.
Sr. Technical Writer
FIS Global Little Rock, AR 2013 2014
Led efforts to enforce network security compliance by documenting cybersecurity requirements necessary for passing independent audits, addressing critical gaps and deficiencies in existing policies and procedures.
• Reinforced organizational security standards by conducting a comprehensive analysis of SharePoint Online libraries, identifying pain points, and creating new policies to meet audit mandates and compliance requirements.
• Refined network monitoring processes by collaborating with subject matter experts (SMEs) to develop clear and actionable Standard Operating Procedures (SOPs) for network monitoring tools.
• Guaranteed documentation accuracy by facilitating meetings with network analysts and managers to evaluate missing security requirements and finalize complete, accurate documentation.
• Improved operational efficiency by designing ITIL workflow diagrams in Visio and developing ITIL strategy roadmaps to optimize processes and align with best practices.
• Delivered high-quality documentation on time, supporting successful audit outcomes and enhancing overall cybersecurity posture.
Sr. Technical Writer
Verizon Little Rock, AR 2012 2013
Facilitated successful system implementation by creating and maintaining the Business Functional Requirements Document
(BFRD), guiding the development team in designing and implementing the Clarity PPM installation.
• Captured the evolving business requirements in each sprint through collaboration with Agile dev team and stakeholders during Joint Application Development (JAD) sessions and daily Scrum meetings, ensuring alignment with project goals.
• Enriched system design clarity by designing and updating UML models in Visio, providing clear visual representations of business processes to support development efforts.
• Improved operational reliability by authoring the Clarity PPM Solution Run Book (SOMP), detailing maintenance, operations, and backup procedures for long-term system efficiency.
• Delivered high-quality documentation on time, supporting successful implementation and meeting all contractual requirements.
Sr. Technical Writer
Walmart Bentonville, AR 2010 2012
Promoted enterprise-wide adoption of Service-Oriented Architecture (SOA) by delivering artifacts on SOA for both technical and non-technical audiences:
• Formulated clear and persuasive SOA adoption advocacy materials for technical and non-technical audiences.
• Drafted specifications for integration processes with SOA web services, SOAP/REST protocols, service-oriented modeling,and architecture (SOMA) methodologies, and governance, risk and compliance (GRC) policies.
• Interviewed architects to gather requirements and mapped out complex SOA architecture diagrams using Visio.
• Created training guides and videos in Captivate for dispatchers in the Walmart transportation fleet system.
• Successfully completed contract, delivering high-quality documentation under tight deadlines. Education
• Master of Science in Data Analytics (AI/M), Western Governors University (In-Progress, Expected Graduation: 2026)
• Master of Fine Arts in Writing, Lindenwood University, 2022 (4.0 GPA)
• Bachelor of Science in Computer Science, University of Arkansas at Little Rock
• Bachelor of Arts in English, University of Arkansas at Little Rock
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