Customer Service Representative
Resume:
Taisha Cox
Customer Service Representative
Las Cruces, NM 88012
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Direct Care Aide
EvershineCare LLC-Las Cruces, NM
March 2022 to Present
Planning and preparing meals and snacks according to specific dietary requirements of the client. Wash dishes and clean kitchen.
Maintaining a safe, clean and healthy environment through light housekeeping including changing bed linens, dusting and vacuuming, cleaning bathroom, and doing laundry. Providing companionship and stimulation for the client including reading, waling, etc. Performing other housekeeping tasks as indicated in the care plan. Participating in in-service education programs.
Direct Support Professional
Community Options-Las Cruces, NM
March 2020 to Present
Assist disabled clients with daily living skills, light house keeping, cooking, hygiene, grooming, and dressing. We take clients on outings and appointments. Facilities Coordinator
TLC & Associates-Las Cruces, NM
September 2018 to March 2020
Call Center
Cleaned 4 1/2 restroom a break room
Dusted,swept and mopped Corporate Area
Cleaned training rooms
Trash detail
Cleaned parking lot
Cleaned,dusted the call center production floor
Answered phones
Greeted applicants
Made copies
Customer Service Representative
General Dynamics Information Technology-Las Cruces, NM September 2016 to August 2018
Performing inbound and outbound customer service
Respond to customer inquiries
Ability to resolve problems
Provide quality satisfaction
Adhere to HIPPA privacy laws
Utilize telephone, email, and web browser
Navigate the online tool
Provided general information
Perform other related duties as assigned
Direct Service Worker
Community Angels of Hope-Bossier City, LA
February 2014 to June 2016
Moved clients in an out of beds and wheelchairs, provide personal care to clients, including grooming, combing hair, brushing teeth, light housekeeping and related services to maintain a safe and healthy environment for the sick and disabled
Nursing Assistant
Spencer Care Services LLC-Shreveport, LA
February 2013 to May 2016
Took patients vital signs (temperature, blood pressure, pulse, and respiration) check patients for incontinence every two hours, cared for terminally ill patients, provide personal care to patients, including grooming, combing hair, brushing teeth moved patients in and out of beds and wheelchair
Direct Care Tech/ Van Driver
CADA Treatment Center-Bossier City, LA
February 2014 to December 2014
Monitor and re-direct patients in a chemical dependency/substance abuse program, provide direct care to patients, assisting with recovery thrown known effective therapy and social interactions, assisted in caring for troubled youths with anxiety aggression and depression Dispatcher
Guardian Alarm Systems-Shreveport, LA
March 2011 to November 2011
Monitor alarms for residential and commercial
daily deposits, customer's overdue balances
resolved customer billing disputes and escalated calls to supervisor as required Collector
Gregory J. Barro Law Firm-Shreveport, LA
February 2009 to February 2011
Monitored and promptly collected payments up to $ 60,000 dollars (due or past due) by keeping close contact with debtor's overdue balances, performing write-offs answer phones, switchboard, filing, typing
Education
Certificate in Medical Office Specialist
International Business College Las Cruces - Las Cruces, NM 1994
High School Diploma
Mayfield High School Las Cruces - Las Cruces, NM
1993
Skills
• Vital Signs (10+ years)
• Facilities Maintenance (2 years)
• Insurance Verification (10+ years)
• Autism Experience (10+ years)
• Data collection (10+ years)
• Call Center (8 years)
• Computer skills (10+ years)
• Medication Administration (10+ years)
• HIPAA (10+ years)
• English (10+ years)
• Microsoft office (10+ years)
• Customer Service (10+ years)
• Microsoft Office (10+ years)
• Customer service (10+ years)
• Typing (10+ years)
• Caregiving (10+ years)
• ICD-10 (10+ years)
• Dementia Care (10+ years)
• Home Care (10+ years)
• Customer Care (10+ years)
• Payroll (3 years)
• Senior care (10+ years)
• Facilities Management
• Meal Preparation (10+ years)
• Developmental Disabilities Experience (10+ years)
• Hospital Experience (10+ years)
• Van Driver (10+ years)
• Clerical Experience (10+ years)
Certifications and Licenses
CPR Certification
May 2024 to May 2026
First Aid Certification
May 2024 to May 2026
Driver's License
March 2021 to March 2025
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