IT/Deskside Support Specialist

Jeremy Massengale

Professional Summary

IT Technical Specialist with extensive experience in multiple facets of help desk support, asset management, imaging, installation, troubleshooting, configuration and system administration.

Knowledgeable in diagnosing and correcting software, hardware, network and connectivity issues.

Education

Associate of Applied Science in Computer/Networking Technology

Electronic Computer Programming College - Chattanooga, TN, March 2005

Bachelor of Science in Cybersecurity and Information Assurance

Western Governors University (In progress)

Technical Skills

CompTIA A+ certification

Asset Management

Active Directory

Desktop support

Project Management

Microsoft Windows

Operating Systems

Technical Support

Virtual Machines

VPN

Help Desk

ServiceNow

Software troubleshooting

Communication skills

Mac support

System administration

Computer networking

IT support

Cybersecurity

Remote Support

System upgrades

Professional Experience

Self Employed Owner/Operator, Chattanooga, TN Mar 2023 to Present

Contract IT jobs for Chattanooga State, Shutterfly and others successfully completed.

During this time, I have worked on my excavating/hardscapes business and have completed several IT related one-off jobs.

I have also used this time to further my IT related knowledge and started working on getting my B.S. in Cybersecurity in 2024.

Hamilton County Health Department, Chattanooga, TN Jan 2020 to Feb 2023

Microcomputer Specialist/Technical Support

Hired to handle their Win10 migration/Hardware refresh.

Heavily involved in hardware and software break/fix.

Printer refresh

Handled most hardware warranty repairs.

Used ManageEngine, SolarWinds and SpiceWorks for monitoring and ticketing systems.

Travelled to offsite locations to support those offices as well.

Asset management, new employee training, conference room support as well as other duties became part of my daily responsibilities.

Self Employed/Contractor Feb 2018- Jan 2020

Unum, Chattanooga, TN Nov 2015- Jan 2018

Operations Support Analyst

Hardware and software break/fix

Dell Hardware Certified

Used Servicenow for Ticket Rotation

VM Recompose Rotation

Conference Room Support

Printer Refresh

Panasonic Hardware repair

Executive Support

Mac Hardware/Software Support

Mobile Device Management

Asset Management

New employee training

Bloomberg Support

Unum, Chattanooga, TN Mar 2008- Nov 2015

Operations Tech Analyst I & II

Evergreen Refresh Project

Shipping and receiving of new equipment

PC imaging and installation

Hardware and software break/fix

Plane.biz Hardware Support

Dell Hardware Certified

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