Pharmacy Technician Customer Service
Resume:
MS. BRIDGET M. DAPLAH
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Professional Summary
Detail-oriented Pharmacy Technician with extensive experience in medication preparation and dispensing. Committed to providing exceptional customer service and ensuring compliance with safety protocols. Proven ability to work effectively in fast-paced environments, prioritize tasks, and meet deadlines. Excellent communication and interpersonal skills, proficient in pharmacy software and hardware systems. Seeking to leverage skills in a dynamic pharmacy environment to enhance patient care and contribute to team success.
Professional Experience
PHARMACY TECHNICIAN/MANAGER
A Razmak Pharmacy, Ghana, November 2022 - present
Medication Dispensing: Assists pharmacists in preparing, packaging and dispensing medication with accuracy.
Prescription Processing: Processes prescriptions, including data entry, verification, and retrieval of patient information.
Patient Interaction: Provides excellent customer service, answering patient questions and resolving issues in a professional and courteous manner. Maintains patient confidentiality.
Inventory Management: Manages inventory, including ordering, receiving, and stocking medications and supplies.
Regulatory Compliance: Ensures compliance with regulatory requirements, including maintaining up-to-date knowledge of national pharmacy regulations and ensured adherence to all guidelines
Customer Service: Provides excellent customer service, resolving patient complaints and concerns in a professional and courteous manner.
Financial Management: Manages pharmacy finances, including budgeting, forecasting, and financial reporting.
Quality Control: Implements and maintains quality assurance programs, including monitoring and evaluating pharmacy service, identifying areas for improvement and implementing changes.
Collaboration: Works with allied healthcare professionals to optimize patient care.
PHARMACY INTERN
Pasmax Pharmacy Ghana, Wa May 2020 - June 2022
Assisted pharmacists in daily operations, including managing inventory, preparing medications, and processing prescriptions. Provided patient consultations on medication usage and side effects while ensuring compliance with safety protocols. Collaborated with healthcare team members to optimize patient care and outcomes.
PHARMACY INTERN
Simon Diedong Dombo University of Business and Integrated Development Studies and Hospital (SDD-UBIDA), Ghana, Wa November 2022 - September 2023
Assisted licensed pharmacists in daily operations, including filling prescriptions, managing inventory, and ensuring compliance with regulations. Conducted patient consultations for medication management, provided drug information, and collaborated with healthcare teams to enhance patient care and optimize medication usage.
Key Skills
Prescription Processing and Dispensing
Patient Counseling and Customer Service
Medication Inventory Management
Interpreting and processing medication order
Pharmaceutical compounding Pharmaceutical Calculations, and Pharmacy ethics
Aseptic Techniques
Proficient with Pharmacy Software
Strong Attention to Detail and Accuracy
Effective Communication and Teamwork
Adaptability and Flexibility
Education and Certification
Higher National Diploma in Dispensing Technology (First Class Honours)
Dr Hilla Limann Technical University . Ghana, Wa September 2019 - September 2025
Dean’s list: consistently earned dean’s list honors for outstanding academic achievement.
Graduate with first class honors
Perfect attendance: maintained perfect attendance throughout the pharmacy technician program
Completed clinical rotation: successfully completed clinical rotation in various pharmacy settings including retail, hospital and long term care.
Certification and licensure: earned certification and license as a pharmacy technician through the Ghana pharmacy council.
Courses and Certificates
PHARMACY TECHNICIAN CERTIFICATE
Ghana Pharmacy Council, Ghana September 2023 - November 2023
HIGHER NATIONAL DIPLOMA IN DISPENSING TECHNOLOGY
Dr Hilla Technical University, Ghana, Wa September 2019 - September 2022
Educational Experience and Skills
Studied and applied knowledge of pharmacy software and dispensing systems.
Developed skills in patient counseling and communication, providing clear instructions and advice on medication use.
Participated in the preparation and packaging of medications for dispensing, including sterile and non-sterile products.
Observed and assisted with pharmacy operations, including inventory management and control.
Developed critical thinking and problem-solving skills, working under the supervision of licensed pharmacists to resolve dispensing issues and concerns.
Successfully assisted with the dispensing of medications to patients, ensuring accuracy and efficiency.
Developed strong relationships with pharmacy staff and patients, demonstrating excellent communication and interpersonal skills.
Applied theoretical knowledge to real-world dispensing scenarios, demonstrating a strong understanding of pharmacology and pharmacy practice.
References
Available upon request.
Contact this candidate