Production Operator Customer Service Warehouse Operator

Chanell Howell

***************@*****.*** 252-***-**** Nashville, NC

SUMMARY

Seasoned Production Operator with 27 years of diverse experience in manufacturing, pharmaceuticals, and warehouse operations. Proven track record in machinery operation, quality assurance, and maintaining safety protocols. Seeking Production Associate Level II role to leverage extensive production and process management skills. WORK EXPERIENCE

BRIDGESTONE WILSON

WAREHOUSE PRODUCTION OPERATOR Feb 2023 - Oct 2023

• Efficiently operated machinery and managed material flow within the warehouse, ensuring timely fulfillment of production targets while maintaining strict adherence to safety protocols at Bridgestone. PHYSICIANS PHARMACY ALLAINCE CARY, NC

PHARMACY TECHNICIAN Mar 2016 - Dec 2021

• Accurately processed and dispensed prescription orders, maintained medication inventory, and provided exceptional customer service, contributing to the efficient operation of Physicians Pharmacy Alliance. DHL E-COMMERCE RALEIGH, NC

Escort Jul 2011 - Feb 2016

• Coordinated the secure movement of high-value packages within DHL E-Commerce facilities, ensuring the integrity and timely delivery of shipments while maintaining strict adherence to safety protocols. Xerox Raleigh, NC

Customer Service Representative Dec 2008 - May 2011

• Managed resolution of customer inquiries and complaints, ensuring alignment with Medicare Part D benefits and insurance policy terms.

• Documented and maintained records of all customer interactions, detailing the nature of inquiries and subsequent actions taken.

• Conducted thorough investigations of customer issues, including medication coverage and billing discrepancies, resulting in updated client information and notification of resolution outcomes. Capital Boulevard Beach Bingo Raleigh, NC

Assistant Manager Jun 2009 - Apr 2011

• Managed daily administrative tasks, including accurate record-keeping of customer interactions, inquiries, and financial transactions, ensuring compliance and customer satisfaction.

• Trained a team of 5-6 employees in customer service excellence, improving the overall quality of client support and operational efficiency.

• Oversaw financial responsibilities, including payroll processing, inventory management, and secure handling of bank deposits.

QVC Rocky Mount, NC

Distribution Specialist Sep 2004 - May 2009

• Streamlined the setup and maintenance of multipack lines for order fulfillment, ensuring adherence to packing criteria and company guidelines.

• Managed the documentation and return process for product overages, contributing to inventory accuracy and warehouse efficiency.

Abbott Labs Rocky Mount, NC

Production Operator Sep 1999 - Aug 2004

• Maintained strict adherence to safety protocols and company guidelines while managing pharmaceutical production and shipping operations, ensuring the handling of controlled substances met regulatory standards.

• Conducted thorough inspections of pharmaceutical ingredients and final products, identifying and addressing deviations from manufacturing standards to uphold product quality. Standard Products Rocky Mount, NC

Production Operator Jun 1993 - Jan 1998

• Managed the assembly process of automotive accessories by integrating components at designated stages, ensuring timely progress towards product completion.

• Conducted quality assurance checks to confirm product adherence to company standards, and accurately accounted for finished items to fulfill production orders.

• Maintained production equipment and workspace, ensuring safety and cleanliness while efficiently handling materials for processing and rework of defective products. EDUCATION

Wake Technical Community College

Architectural Technology, N/A

Raleigh, NC

N/A

Nash Community College

Architectural Technology, N/A

Rocky Mount, NC

N/A

Edgecombe Community College

Accounting/Business Administration, N/A

Rocky Mount, NC

N/A

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