Medical Office Customer Service

Sally Humphreys

Office Adminstration

Mount Olive, NC

Medical Coding and Office Administration

Committed to running an efficient, organized medical practice that exceeds the patients and staffs expectations.

Authorized to work in the US for any employer

Work Experience

Switchboard Operator/Receptionist/Dispatcher for Hospital Police Wayne UNC Hospital-Goldsboro, NC

October 2021 to August 2024

I answer phones. I dispatch for hospital police. We enter codes for the Hospital police. We call codes for the entire Hospital. We enter the daily schedule for who is on call. We are responsible for all the alarms on site.We page Dr's. We enter pagers into the system. Customer Service Associate-Drive Thru

Wayne Water District-Goldsboro, NC

June 2017 to January 2021

I accept payments from customers at the drive thru. I answer the phone throughout the day.I set up new services. I disconnect services the customer requests to stop. I inform customers about their accounts and bills.

Medical Office Manager

Chiropractic First NC-Goldsboro, NC

August 2016 to June 2017

I ran the medical office. Checked patients in and out. Took patients payments. Made appointments. Assisted docter with patients including with rays. In the process I became certified by the state as a chiropractic assistant. I updated the web site.I downloaded programs to protect the office computers.I mailed bd cards to the patients each month. I made sure the docters water glass was always full. Circulation Clerk- Holden Temporarys

Goldsboro News Argus-Goldsboro, NC

March 2016 to August 2016

Assist customers with payments. Take customer complaints. Run various reports daily, weekly and monthly. Assist carriers with needs daily.( bags, payments,etc,) Check in packages. Cashier

WAYNE COMMUNITY COLLEGEBOOKSTORE-Goldsboro, NC

2006 to June 2016

Cashier-Help students find books-stocking.

Medical Office Adminstration

East Carolina Psychiatric Consultants-Goldsboro, NC May 2012 to May 2013

Responsibilities

Check Patients In-Take appointments-Change appointments-File-Answer phones-Fax-EOBs Accomplishments

I am very much a people person and am sure I helped keep the work place upbeat while getting the job done efficiently.

Skills Used

Efficient,friendly,organized,timely,upbeat,honest, team player. Cashier

HEALTH HABIT-Goldsboro, NC

2004 to 2007

Customer service

~ Stocking and cleaning the store

~Taking special orders for customers

~Checking merchandise in

~Cashing customers out

WAITRESS

NINO'S ITALIAN RESTAURANT-Hendersonville, NC

2002 to 2005

Take customer orders and deliver food

~Clean and restock restaurant

WRITTEN REFERENCE

WAITRESS

CAFÉ CALABRIA-Hendersonville, NC

1998 to 2002

Take customer orders and deliver food

~Clean and restock restaurant

~ WRITTEN REFERENCE

Education

Certification as a Chiropratic Assistant in Chiropractic Life University - Goldsboro, NC

April 2016 to April 2019

Associates in Medical Office Administration in Medical Office Administration Wayne Community College - Goldsboro, NC

2008 to 2014

Skills

• Microsoft Office-Word 2013 Suite (2 years)

• Excel (2 years)

• Quickbooks (Less than 1 year)

• Filing

• MS Office

• Receptionist

• Data Entry

• Billing

• Clerical

• Customer Service

• Inventory

• Medical Terminology

• Organizational Skills

• Word

• Sales

• Word Processing

• Medical Office Management

• Office Management

• Medical Office Experience

• Medical Billing

• CPT Coding

• Office Experience

• Medical Records

• Medical Scheduling

• Insurance Verification

• Accounts Receivable

• Medical Coding

• Medical Receptionist

• HIPAA

• Transcription

• Patient Care

• Experience Administering Injections

• Phone Etiquette

• ICD-9

• ICD-10

• Veterinary Technician Experience

• Anatomy Knowledge

• Computer Skills

• Physiology Knowledge

• Customer service

• Medical terminology

• Physiology knowledge

• Medical records

• HIPAA

• Hospital experience

• Clerical experience

• Research

• Medical coding

• Sales

• ICD-9

• ICD-10

• Front desk

• Accounts receivable

• Cash register

• Office management

• QuickBooks

Certifications and Licenses

Certified Chiropractic Assistant

April 2016 to April 2019

Notary Public

April 2017 to April 2022

Telecommunicater Certiication

March 2022 to April 2025

Certified to dispatch for 911.

Groups

Executive Committee Republican Party

October 2008 to 2016

Woof-Welfare OF Our Furry Friends

March 2014 to January 2017

Goldsboro Coin Club

January 2013 to January 2017

Secretery of group for 2 years

Additional Information

Volunteer Wayne Pregnancy Center/Cry Freedom January 2019 to present

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