Case Management Software Development

VISHAKHA KALE

Email:**********@*****.*** Location: Fort Mill, SC LinkedIn: https://www.linkedin.com/in/vishakha-kale/ Cell: 331-***-****

SUMMARY

• Technically competent professional with over 10 years of rich experience in designing, developing, and implementing robust and scalable Pega applications. Demonstrated expertise in all phases of the software development life cycle, from requirements gathering and analysis to solution design, coding, testing, and deployment. Proven ability to lead development teams, collaborate with stakeholders, and deliver high-quality Pega solutions that meet business needs.

• Adept at leveraging Pega Platform capabilities to develop custom applications, configure business rules, workflows, and UI interfaces, and integrate with external systems. Experienced in designing and implementing complex Pega Case Management frameworks, harnessing the power of Pega's dynamic case management capabilities. Skilled in creating Pega decision-making solutions to automate and optimize business processes, utilizing Pega's predictive and adaptive analytics features.

• Proficient in Pega application performance tuning and troubleshooting, ensuring optimal system performance and scalability. Strong knowledge of Pega best practices, design patterns, and development methodologies, including Agile and Scrum. Experienced in mentoring and guiding junior developers, promoting knowledge sharing and collaboration within the team.

TECHNICAL SKILL SET

PRPC PRPC 7.1.7, 7.1.9, 7.2,8.3, 8.6, 8.6.6

Web Servers/ Technologies HTML, CSS, XML, SOAP, REST Database

Tools

Oracle 11g, PostgreSQL, mySQL

Jira, Kibana, PDC, HPQC

Functional skills Cross-Functional Team Leadership CERTIFICATIONS: PEGA CPDC 8 PEGA CUIS 7.1 PEGA CSSA 7.1 PEGA CSA 6.2 EDUCATION: Bachelor of Engineering in Computer Science SGBU University Amaravati, India July 2013 KEY HIGHLIGHTS

• Led the design, development, and implementation of workflow programs, presentations, and various phases of interface development based on technical specifications in Pega PRPC applications.

• Utilized my technical expertise and deep understanding of Pega technologies, I designed and developed compelling POCs that effectively demonstrated the potential value and impact of Pega solutions.

• Demonstrated expertise in developing workflows, UI rules, activities, decision rules, declarative expressions, constraints, data transforms, and UI components in Pega PRPC applications.

• Utilized tools such as Clipboard, Tracer, SMA, Kibana for debugging, PAL for performance analysis, and ensuring application compliance with Pega guardrails.

• Presented Pega project updates and progress to C-suite executives, delivering engaging and informative presentations that effectively conveyed technical concepts and aligned with business goals.

• Successfully integrated Pega PRPC applications with external systems using Pega Knowledge Management, Pega Mashup, Pega Survey, and various connectors (SOAP, REST, HTTP services).

• Collaborated with stakeholders to understand requirements and provided valuable technical input and advice on implementation strategies.

• Conducted modifications and enhancements to existing software applications, addressing errors and optimizing performance. Performed unit testing, debugging, and diagnostics while adhering to defined testing protocols and quality standards.

PROFESSIONAL WORK EXPERIENCE

TATA TECHNOLOGIES SERVICE LIMITED Technical Architect Verizon Communications Inc Fort Mill, SC Aug 2022 - Present 1. Project: Fixed Wireless 5g App PRPC-V8.6

Description: Verizon 5G home wireless internet service providing to customer and its orchestration in Pega

• Understand business requirements, study existing application landscape, and identify redundant/ineffective systems.

• Conceptualize technical solutions to complex problems and maximize benefit process.

• Experienced in mentoring and guiding junior developers, promoting knowledge sharing and collaboration within the team.

• Coordinate with offshore development teams to identify priorities and update scope and delivery schedule.

• Enhance headless application to fulfill business requirements.

• Monitor system performance through kibana logs to detect and resolve problems during deployment and support change management.

SYNTAIN TECHNOLOGIES LLC, Texas Technical Architect Metronet Jan 2022 - Aug 2022

1. Project: OSP PRPC-V8.6

Description: Customer service application for Metro net network users

• Developing Case Management workflow for construction and permitting

• Leading a module of the project

• Mentoring junior developers

• Individual contributor to development

Frontier Communications Technical Architect Oct 2021 - Jan 2022 2. Project: Frontier Performance PRPC-V8.4.3

Description: Customer service application for frontier network users

• Worked in Pega performance team.

• Handled new implementation module for resolution of cases and its performance metrics.

• Worked on ruleset purge and archival for Pega deprecated ruleset.

• Worked on fixing existing functionality.

• Monitored PDC, analyzing logs

NCS PTE. LTD, Singapore Senior Application Consultant 1. Project: ISMS PRPC-V8.3 Aug 2019 - Mar 2021

Description: MOM has survey process to get the data from individual staying in households and companies.

• Gathering requirements and providing solutions

• Handled the modules and assisted teammates.

• Extensively used debugging tools like Clipboard, Tracer, and Rules Inspector for troubleshooting.

• Worked with Product Owner and team in analyzing and understanding the requirements.

• Creation of data transforms, report definition, declarative rules for implementing core business logic.

• Worked REST for integrating Pega with different external applications.

• Worked on file listener to insert huge data in data tables. 2. Project: CSHL PRPC-V8.3 Jul 2019-Aug 2019

Description: CSHL has medical insurance government organization.

• Created connector to handle access management from external system.

• Extensively used debugging tools like Clipboard, Tracer, and Rules Inspector for troubleshooting.

• Worked with Product Owner and team in analyzing and understanding the requirements. 3. Project: PreSales PRPC-V8.3 Nov 2018 -Jul 2019

Description: NCS Pre Sales opportunities.

• Worked with different business opportunities.

• Worked for providing solutions for clients as per expectations.

• Forewomen handled product development for Tech Connects.

• Presented work and tasks in front of clients with presentation. Zensar Technologies, Pune, India Senior Application Developer 1. Project: Automobile Association PRPC-V7.1.9 Mar 2017 - Nov 2019 Description: Automobile Association alliance is developing a Roadside Assistant Management system ‘AA’ using PEGA to reduce operational risk, cost and complexity. PEGA, a product from PEGA Systems is used for BPM as it is a configurable unified platform which provides you with unparalleled agility.

• Created Validation rules for performing business validation.

• Created Decision Rules like when condition Rules, Decision Table Rules, Decision Tree Rules and Map Value Rules.

• Created Declarative Rules like Declarative expressions, Constraints, Declare on Change.

• Extensively used debugging tools like Clipboard, Tracer, and Rules Inspector for troubleshooting.

• Worked with Product Owner and team in analyzing and understanding the requirements.

• Creation of activities for implementing core business logic.

• Created REST for integrating Pega with different external application. Atos India Ltd, Pune/Mumbai, India Software Developer 1. Project Air France – KLM PRPC-V7.2 Mar 2016 - Feb 2017 Description: Air France-KLM airline alliance is developing a Care and Case Management system ‘iCare’ using PEGA to reduce operational risk, cost and complexity. PEGA, a product from PEGA Systems is used for BPM as it is a configurable unified platform which provides you with unparalleled agility.

• Created Cases – CRO will capture claim details and communication details.

• Case Analysis and Steering – Review the cases, investigate, and offer compensation.

• Worked on developing UI for application.

• Involved in debugging of application using PRPC tools like LiveUI, Clipboard & Tracer

• Created rules like Properties, Activities, Data transforms, Function alias, Controls, Data Pages, Data tables. 2. Project: Siemens Health Care (Spare parts escalation) PRPC-V7.1.9 Jan 2016 – Mar 2016 Description: The Service parts escalation process is used to handle escalated material orders. To fulfill these escalations, a structured process that ensures the correct forwarding of the escalation based on the individual case is necessary.

• Worked on rules like Properties and Page Lists, data tables for the concerned classes.

• Worked on user Interface through Harness and Sections rules.

• Defined PRPC components like Decision tables, Declarative Expression, Reports, Data Transforms. 3. Project: MUREX (Module-Lead) PRPC-V7.1.9 Mar 2014– Nov 2015 Description: Murex is a project which is based on SFA (Sales Force Automation). Many enhancements were done in existing SFA (7.13) application which was already provided by Pega. The whole SFA application was integrated with Murex’s existing Legacy system through web services. To achieve the objective of SFA which manages Lead, Opportunities, account, company, quote.

• Created rules like Properties, Activities, Data transforms, Function alias, Controls, Data Pages, SLAs, Report Definitions

• Implemented and sent correspondence to different Work Parties, Workbaskets.

• Involved in Designing, Technical documentation and testing different scenarios.

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