Technical Support It

Ahmed Abbas

New York, NY

646-***-****·***************@*****.***

accomplished techtechnology specspecialist, sales and managmanagement

·Results-driven and motivated technology leader with extensive experience investigating and resolving issues impacting the performance and availability of technical products. Offers broad and deep subject matter expertise, with experience that spans customer service, technical support, escalations, and the training and mentoring of colleagues. Actively seeking to join a world-class organization in a role providing IT support. Scope of experience includes the support of employees and end users in multiple industries. Areas of expertise include hardware, software, peripherals, networks, and wireless connectivity.

Applies strong attention to detail and exceptional business and technical skills to consistently meet and exceed performance targets, with a history of delivering results in technical support, strategic planning, and process improvement. AREAS OF EXPERTISE

IT Help Desk Operations - Network Administration - Hardware/Software Support

Strategic Analysis & Planning - Fortune 500 Experience Issue Escalation Working with Non-Technical Users Server Support Wireless Connectivity

PROFESSIONAL EXPERIENCE

IT SPECIALIST

QUEENSBORO TOYOTA, WOODSIDE, NY

(June 2022-Present)

Leads vision, strategy, and execution for all facets of information technology for an automotive dealership. Identifies,investigates, and resolves issues impacting the performance and availability of networks, workstations, and peripherals for more than 50 employees. Configures and implements workstations, printers, and POS systems. Ensures connectivity between systems and to the Internet by administering servers, routers, and switches.

Improved employee and customer flexibility and satisfaction by provisioning wireless access points, providing coverage throughout the entire facility. Strengthened security by installing surveillance cameras capable of storing recorded video on the network. Implemented televisions and created slideshows to promote the business and specific vehicles. BEST BUY

(2017-2019)

A demonstrated record of success and achievement at this Fortune 500 consumer electronics retail corporation, marked by a promotion to a position of increased influence, authority, and accountability. GEEK SQUAD ADVANCED REPAIR AGENT

BEST BUY,NEW YORK, NEW YORK

(February 2018-March 2019)

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Ahmed Abbas

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Served in a customer-facing role troubleshooting and resolving issues with hardware, software applications, and malware while spearheading the configuration and installation of new products.

.Serves as a trusted advisor and subject matter expert, providing guidance and direction to customers in their homes.In a hands-on role, installed televisions, audio-video equipment, and wireless networks and demonstrated the use of all products to customers. GEEK SQUAD TECHNICIAN

BEST BUY,NEW YORK, NY

(March 2017-January 2018)

Joined the company in a key technical role performing repairs to customer computers and mobile phones, leveraging expertise in brands that included Dell, Lenovo, Blackberry, Apple, Windows, HTC1and Samsung. Executed procurement of parts needed for individual repair orders. Consistently delivered exceptional customer experiences, addressing and resolving all complaints and ensuring complete satisfaction. NETWORK OPERATIONS TECHNICIAN /INTERN

NEXGEN NETWORKS, NEW YORK, NY

(October 2016-February 2017)

Gained invaluable experience in network operations at this provider of mission critical infrastructure services to enterprise and carrier customers. Scope of work included the monitoring, troubleshooting, and repair of carrier class network components,while addressing and resolving customer inquiries and trouble tickets.

Entrused with the escalation of challenging and complex issues to key stakeholders in Engineering and Operations, ensuring the satisfaction of SLA commitments to clients.

- Traveled to data centers to modify routers and switches, as well as to upgrade and repair transceivers. EARLY CAREER

Sales Manager, Ramses II Corp., New York, NY for more than 6 years EDUCATION & PROFESSIONAL CREDENTIALS

Associate of Science Degree in Computer Technology and Networking Interboro Institute of New York

CompTIA A+ Certification

The Complete JavaScript Course 2023: From Zero to Expert!-Udemy Language Skills:Fluent in English and Arabic

Technical Skills:HTML, CSS, JavaScript,React.js, Web Development, Front-end Development, Software Development,Git, Microsoft Office,Excel, SQL

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