Call Center Customer Service
Resume:
Jalandhar ******
************@*****.***
KETAKEE SINGHA
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SUMMARY
SKILLS • Active listening skills
• Communication skills
• Interpersonal skills
• Leadership skills
• Adaptability
• Customer Targeting
• Time Management
• Call Center Customer Service
CALL CENTER SALES REPRESENTATIVE, 09/2023 - 03/2024 Amazon, Delhi
CUSTOMER SERVICE EXECUTIVE, 10/2022 - 05/2023
Pringle technologies IT company, Hyderabd
CUSTOMER ASSOCIATE (VOICE CALLING), 01/2021 - 01/2022 Tech mahindra
CUSTOMER ASSOCIATE AND CASHIER, 01/2020 - 01/2021
EXPERIENCE
• Provided product recommendations based on customer needs. Made outbound sales calls to potential customers to promote products and services.
•
Answered incoming calls from customers, providing prompt and accurate information.
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Maintained records of customer interactions, transactions, comments, and complaints.
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• I was working in operations department.
• Provided prompt and courteous service to customers via phone, email, and chat. Maintained accurate records of customer interactions, transactions and comments in the database system.
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Resolved customer complaints in a timely manner while maintaining professional attitude.
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RK Home decors, Jalandhar
TELE SALES EXECUTIVE, 01/2019 - 01/2020
Cardinaleway Hyundai
CASHIER, CUSTOMER SUPPORT IN STORE AND TEAM MEMBER, 01/2017 - 01/2019 Target Retail store, Chino Hills, California
COSMETOLOGIST AND CASHIER, 01/2014 - 01/2017
Bollywood Skin Clinic, California
Pacific Health Times, California, 12/2020
Certified Nurse Assistant: Nuring
01/2012
Delhi board 12th
Percentage: 65% CNA (Certified Nursing Assistant)
01/2008
CBSE board -10th
Percentage: 65%
EDUCATION AND
TRAINING
LANGUAGES English: First Language
Hindi: C2
Proficient (C2)
Punjabi: C1
Advanced (C1)
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