Customer Service Lead Supervisor

Walter Carchidi

************@*****.*** 201-***-**** Bayonne, NJ

SUMMARY

Experienced professional with over 10 years in cannabis cultivation, currently serving as Shift Lead Supervisor at Plantabis. Proven leadership in managing teams and operations, complemented by a Master’s degree from Cannabis Training University. Seeking Cannabis Cultivation/Shift Lead Supervisor role to leverage expertise in cultivation and bilingual communication skills.

WORK EXPERIENCE

Plantabis

Shift Lead Supervisor Mar 2024 - Present

• Oversee opening and closing procedures, including cash vault management and register allocations to ensure operational readiness.

• Conduct daily team briefings to communicate goals and updates, fostering a cohesive and informed work environment.

Apothecarium

Budtender Aug 2023 - Present

• Provides exceptional customer service by educating clients on various cannabis products, ensuring compliance with state regulations, and assisting in product selection to enhance customer satisfaction and loyalty. Walt's firewood sales

Self Employed Sep 2009 - Oct 2018

• Managed sales and customer service, ensuring a seamless transaction process and maintaining positive client relationships.

• Executed tree cutting, splitting, quality inspection, and timely delivery, ensuring product standards and customer satisfaction.

EDUCATION

Cannabis Training University (CTU)

Master's degree, Cannabis

2021

Bayonne High School

Secondary education or high school

1989

CERTIFICATIONS

Master certificate for all aspects of the cannabis field SKILLS

Bilingual, Fluent in Spanish Read and Write • Cannabis Extraction Equipment in Lab • Cannabis Cultivation 10+ Years Experience

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