Customer Support Service

RESUME OF Billy COSTUMÉ

Customer Service Representative, OPI, Chat Operator, Sales representative

Adress: 1540, NW, 119TH StreetAPT,Miami, Florida 33167 Email: **************@*****.***/+1-786-***-****

PROFILE

Multilingual remote professional with expertise in customer support, interpretation, and technical

assistance. Over three years of experience in problem- solving, client relations, and technical troubleshooting across various industries. Fluent in French, Spanish, Haitian Creole, and English, with a Bachelor’s in

Educational Psychology.

SKILLS

Leadership

Customerservice

Fast Learner

Ability towork under

problemsolving

REMOTE EMPLOYMENTHISTORY

June 2022- Jan 2024

Jan 2024-April 2024

April 2024- Fevrier 2025

Over thephone interpreter, Boostlingo

- Provide clear, accurate, and efficient

interpretation of conversations, ensuring both parties fully understandtheintendedmessage.

-Maintain a high level of confidentiality and

professionalism while managing sensitive

information.

Product support, Turbo tax

· Deliver outstanding customer support by offering clear, accurate, andeffectivetechnicalguidance

throughphone, chat, oremail.

· Resolve software-related issues,assist users

through the taxfilingprocess, andoffersolutionstocommon problems.

· Helpcustomers navigate TurboTax features and answer taxrelated inquiries.

Remote Inside Sales Representative, NETSYNC

-Conduct outbound calls to potential customers to generate leads and promote our products/services.

-Develop and maintain relationships with existing clients through regular follow-ups and exceptional customer service.

- Identify customer needs and provide appropriate solutions, demonstrating technical knowledge of our offerings. June 2024-Feb 2025

March 2025-Now

Part time Chat operator, Cyberfriend,rent a cyber

friend

· Provide a listeningear,offeringencouragement,

guidance, andpositive interaction tohelpclientsfeelheard andunderstood.

· Maintainanon-judgmental, empathetic,and

confidential environmentduringchats.

RemoteSideHustle(Shipping handler AtIronTrail LLC

210 W 19th Ter Block B6, Kansas City, MO 64108

Main: 888-***-****)

EDUCATION Bachelor degree (2015) in Educational Psychology outside oftheUS/UPNCH,A Caribbean College

LANGUAGES SPOKENAND

SPEAKING

French, English, Spanish, Haitian Creole,Dutch, German

Contact this candidate