Customer Service Data Entry

Summary

Skills

Experience

Education and Training

Sh'Deja Coles

Hyattsville, MD 20781 240-***-****

***********@*****.***

Dedicated professional with a strong background in cash register operations, merchandise stocking, and delivering exceptional customer service. Recognized for organizational skills and punctuality, successfully fostering teamwork and enhancing performance among junior staff. Proven expertise in relationship building and time management within fast-paced restaurant environments, consistently ensuring accurate service and customer satisfaction. Committed to driving operational excellence and promoting long-term loyalty through effective sales and promotional strategies. Drawer balancing

Product restocking

Returns processing

Inventory management

Inventory restocking

Data entry

Dining area maintenance

Food handling

Hospitality and accommodation

Cashier, 06/2024 11/2024

Home Depot Hyattsville, MD

Greeted customers and answered any questions they had about the store's products and services. Stocked shelves with merchandise when needed.

Reservations Manager, 10/2021 01/2022

Uhaul Moving And Storage Washington, DC

Developed and implemented policies for reservations management. Created reports to analyze customer data related to reservations. Conducted regular meetings with the team of reservation agents to discuss performance. Customer Service Representative, 04/2020 10/2021 Uhaul Moving And Storage Temple Hills, MD

Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Maintained detailed records of customer interactions, transactions and comments for future reference. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Server

IHOP Hyattsville, MD

!~qGreeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Assisted in training new servers.

07/2021 Potomac High School Oxon Hill, MD

High School Diploma

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