Customer Service Team Member
Resume:
Angeline Ramos
Upland Ca *****
********.*******@******.***
SUMMARY
I strive and focus on keeping teams on-task and exceeding quality, performance, and safety standards. Gets most out of every resource and team member using creativity and excellent problem-solving abilities. Proven record of accomplishment in leadership. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing employer, client, and customer needs. Motivated to maintain company satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
EXPERIENCE
Cenntro Automotive Corporation, Ontario Ca — Automotive Assembly Lead Technician / Operations and Production Manager
August 2023 - PRESENT
●Assembling mechanical and electrical components to build complex systems according to engineering drawings and specifications.
●Testing and troubleshooting systems to detect and solve technical problems.
●Conducting visual inspections of components and completed systems to ensure quality standards are met.
●Maintaining accurate records of production data, testing results, and other reports related to the assembly process.
●Collaborating with other departments such as engineering, quality control, and production to ensure efficient assembly processes.
●Planning, managing and executing production operations.
●Coordinate and plan production priorities, workflow and schedule.
●Identify and report operational and maintenance problems to prevent production delays.
●Schedule equipment maintenance and inspection on a regular basis.
●Suggest process improvements to enhance production quality and capacity.
●Work with the production team to implement and enforce company policies and safety standards.
Okai Inc. San Dimas Ca – E-Scooter E-Bicycle Technician / Inventory Specialist
December 2024 - March 2025
●Assembling new e-bikes, ensuring proper installation of all components, including the motor, battery and display
●Diagnosing and repairing mechanical and electrical issues, replacing worn or damaged parts, and performing routine maintenance
●Ensuring that all repaired and assembled parts meet safety and quality standards
●Maintaining an organized inventory of parts and tools
●Maintain accurate records of e-bike / e-bicycle inventory, including models, quantities, and locations
●Ensure proper storage and organization of e-bikes and related parts
●Packing and shipping out necessary parts to customer/ or establishment
C & M Spring Engineering Co., Chino Ca— QC Assembler
August 2021 - August 2023
●Assembled components with minimal supervision, exceeding expected project milestones.
●Completed durable assemblies and subassemblies with hand and power tools.
●Conducted quality assurance inspections on finished components and identified issues.
●Followed outlined specifications to implement assembly plans.
Vans #033, Montclair Ca — Sales Associate
November 2021 - December 2022
●Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
●Provided positive first impressions to welcome existing, new, and potential customers.
●Helped customers locate products and check store systems for merchandise at other sites.
●Answered customer questions regarding sizing, accessories, and proper care for merchandise.
●Greeted customers and helped with product questions, selections, reward program sign-ups and purchases.
EDUCATION
Don Antonio Lugo High School, Chino Ca — High School Diploma
2016 - 2020
●Class of 2020
●4.0 GPA
SKILLS
●Strong organizational skills
●Mechanically Inclined
●Tool Proficiency
●Basic Math Skills
●Blueprint Reading and Understanding
●Soldering
●Multitasking and Time Management
●Computers and Technology
●Project Organization
●Upbeat and Positive Personality
●Calm and Professional Under Pressure
●Exceptional Communicator
●Bilingual (English & Spanish)
●Strength In Leadership
●Team Management
●Project Management
●Detail Oriented
●Problem Solving
●Technical Excellence
CERTIFICATIONS
●Forklift certified
●OSHA certified
●Drivers license
REFERENCES
Available upon request.
Contact this candidate