Customer Service Inbound Calls
Resume:
OBJECTIVE
I seek challenging opportunities where I can fully use my
skills for the success of the organization. Learn new skills to get expand my skill set.
EXPERIENCE
Modivcare
Customer Advocate
75 to 150 inbound calls a day to schedule non emergency transportation.
Centerwell Specialty Pharmacy
06/2022 - 12/2022
Patient Coordinator
Schedule specialty medication for delivery to the patient. Rose International
12/2022 - 04/2023
Fraud Investigator
Investigated fraudulent checks.
Hedis
01-2022 - 03-2022
Data Collection
Collect and update Drs information for quality of care. Cornerstone
05-2022 - 11-2022
Customer Service L2
Help process returns and process reward. Inbound calls or 75- 100 a day
EDUCATION
Boise State University
1989
GED
Oxford Home Study
2024
Level 5 Diploma Customer Service
ELIZABETH C BROWN
CONTACT
1808 W Sahauro Dr #102
Phoenix, Az 85029
****************@*****.***
SKILLS
Customer Service
Computer
Avaya
Lcad
Five9
Gensys
Microsoft
Salesforce
Rapport
LANGUAGES
English
INTERESTS
Reading
Music
Video Games
Computers
Animal Rescue
The Open University
2024
Certificate Introduction To Social Work
The Open Universty
2024
Certificate: An introduction to Crime and Criminalogy Oxford Home Study
2024
Level 5 Diploma Counselling Skills
Oxford Home Study
2024
Level 3 Certificate Customer Service
Alison
2023
Certificate: Life Coaching Fundamentals And Techniques Alison
2023
Certificate: Supervision- Effective Communication Skills Alison
2022
Certificate: Introduction To Conflict
Alison
2022
Diploma: Customer Service
Alison
2023
Diploma: Digital Forensic Investigation
Alison
2023
Diploma: Reception Skills
Alison
2023
Diploma: Mental Health
Alison
2023
Certificate Anxiety Coach
Alison
2023
Certificate Professional Emotion Coah
Collages
Adult Coloring
Current Events
ACHIEVEMENTS &
AWARDS
Certifications: Life Coach,
Emotional Coach, Peer Recovery
Support Specialist, Career Coach,
Life Story Coach,
Macy's Star Award 2018
Alison
2023
Certificate Digital Forensics Exam8ner
Alison
2023
Certificate Life Coach
Contact this candidate