Front Desk Social Media

Anna-Grace Tracy

Cincinnati, OH *****

**************@*****.***

+1-765-***-****

Work Experience

Front Desk Agent/Reservation Agent

21c Museum Hotels-Cincinnati, OH

August 2023 to Present

• Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction

• Trained new front desk agents on standard operating procedures and customer service best practices

• Efficiently managed guest reservations, including check-ins, check-outs, and room assignments When working in the sales office I am in charge of creating guest reservations, taking deposits for rooms, and answering up to 100+ emails a day.

Head Barista / Social Media Manager / Office Assistance Mon-Petit-Choux-Cincinnati, OH

August 2022 to August 2023

• Left due to location closure

• Office Assistance (Hybrid Remote)

• Social Media Manager, Website Maintenance, PR assistant

• Barista and Customer Relations Manager

Junior Leader

Boys and Girls Club of Rushville Indiana-Rushville, IN November 2016 to June 2020

• Childcare for ages 6-17

• Art education/programming

• Housekeeping

• CPR, AED, Active Shooter training

Education

Bachelor's degree in Fine Arts

Art Academy of Cincinnati - Cincinnati, OH

August 2020 to Present

Skills

• Public Relations

• Customer service

• Front desk

• Management

• Phone etiquette

• Childcare

• Cash handling

Certifications and Licenses

CPR Certification

Food Handler Certification

First Aid Certification

Driver's License

Additional Information

Employers have expressed their appreciation for my punctuality and communication pertaining to scheduling. I also strive to remain teachable and learn new things on the job.

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