Customer Service Patient Care
Resume:
AMELIA
VINCENT
ameliavincent******@gmail.c
om
Denton, TX 76208
CONTACT
SKILLS
Customer service best practices
• and engagement
• Cleaning and sanitization
• Venipuncture
Compliance with federal
• regulations
• Customer assistance
• Effective communication
• Medical records handling
Detail-oriented healthcare worker focused on precise specimen collection and patient care. Committed to maintaining high standards in hygiene and safety, ensuring accurate and reliable test results through meticulous attention to detail and effective communication.
PROFESSIONAL SUMMARY
Driver
Uber, Denton, TX
Phlebotomist
Carter BloodCare, Denton, Texas
Associate
Home Goods, Fort Worth, Texas
EXPERIENCE
January 2025 - Present
• Followed all relevant traffic laws and safety regulations Achieved safe driving records by consistently following traffic rules and
• regulations
Maintained professional and friendly demeanor during deliveries to
• uphold company reputation
Developed strong relationships with clients, fostering trust through
• professionalism and reliability in transportation services provided June 2023 - December 2024
• Maintained a clean, safe, and organized work environment Answered phone promptly and directed incoming calls to correct
• offices
Kept reception area clean and neat to give visitors positive first
• impression
Greeted incoming visitors and donors professionally and provided
• friendly, knowledgeable assistance
Confirmed appointments, communicated with donors, and updated
• donors records
• Used finger stick methods to obtain blood from capillaries
• Adhered to HIPAA guidelines regarding patient privacy
• Provided excellent customer service while interacting with donors Performed venipuncture and other blood collection procedures
• according to established standards
Counseled donors to ease fears, explain procedures, and enhance
• cooperation during blood draws
• Resolved donor problems and complaints
February 2022 - December 2022
Driver
Pizza Hut, Fort Worth, TX
Maintained a clean and organized store environment, enhancing the
• overall shopping experience for customers
Enhanced visual merchandising displays by arranging products
• strategically, attracting more customers to the store
• Greeted customers and provided outstanding customer service Participated in periodic inventory counts to maintain accurate stock
• levels
December 2020 - November 2021
• Secured merchandise, avoiding damage during transportation
• Performed variety of duties related to food service Maintained professional demeanor during interactions with customers
• and co-workers
Cardiopulmonary Resuscitation
Weatherford College, TX
Phlebotomy Certificate in Phlebotomy And Law of Ethics Weatherford College, TX
EDUCATION
January 2025
April 2023
CERTIFICATIONS
• Certified Phlebotomy Technician (CPT) #Z2M6M5X5
I received an academic excellence award for both the academic and clinical portion of my phlebotomy course at Weatherford College. ACCOMPLISHMENTS
Contact this candidate